Most people know Wish as a site that sells throwaway doodads from China, but in anticipation of its impending IPO, the 10-year-old San Francisco-based company has begun portraying itself as a kind of Amazon for the rest of us.
Judging by what we’ve read and heard from sources in recent months, Wish wants to paint itself as a patriotic alternative to the trillion-dollar juggernaut and is positioning itself as the better option for the estimated 60% of families in the U.S. without enough liquid savings to get through three months of expenses. Such cost-conscious customers can’t afford Amazon Prime and are — at least in Wish’s telling — willing to wait an extra week or three for a product if it means paying considerably less for it.
We’ll know soon enough if public market investors buy the pitch. Wish registered plans this morning to sell 46 million shares at between $22 an $24 per share in an IPO that’s expected to take place next week. The current range would value Wish at up to $14 billion, up from the $11.2 billion valuation it was last assigned by its private investors.
Wish has a lot of reasons to feel optimistic about its story heading into the offering. For one thing, people are clearly still discovering its business. According to Sensor Tower, Wish’s mobile shopping app was downloaded 9 million times last month, compared with the 6 million downloads that Amazon’s shopping app saw and the 2 million downloads seen by Walmart. In 2019, across all types of apps, Wish was the 16th most downloaded app.
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There’s a lot to discover once potential customers do check out Wish. According to the company’s prospectus, its more than 100 million monthly active users across more than 100 countries are now shopping from 500,000 merchants that are selling approximately 150 million items on the platform.
While many of these are the nonessential tchotchkes that Wish has long been identified with, from tattoo kits to pet nail trimmers, a growing percentage of the mix also includes essential goods like paper towels and disinfectants — the kinds of items that keep customers coming back in reliable fashion.
It’s a bit of an evolution for the company, whose early focus was almost exclusively on cheap items that didn’t weigh much. From the start, Wish has worked with unbranded merchants, mostly in China, who don’t have marketing costs built into their products and like the platform because it enables them to reach new customers for free without cannibalizing their existing market.
Until recently, Wish — which takes 15% of each transaction — had also relied heavily on a partnership with the USPS and China called ePacket that enabled it to send items overseas to the U.S. for $1 to $2 as long as the items weren’t unusually large or heavy. That changed on July 1, with a new USPS pricing structure that now requires companies like Wish to pay more to ship their goods or else move to more costly commercial networks.
It could have been a deadly blow, but Wish had back-up plans. One of these has involved packing together multiple orders in China based on customers’ locations, then sending them in bulk to the U.S. to a designated location where they can be picked up.
Relatedly, dating back to early 2019, Wish began partnering with what are now tens of thousands of small businesses in the U.S. and Europe that stock its products, trading their storage space for access to Wish’s customers along with a small financial bonus for every in-store pickup. (Wish will pay store owners even more if they can deliver orders directly to customers’ homes.) According to Forbes, these partnerships provided Wish with an “inexpensive distribution network practically overnight.”
It happens to fit neatly into a larger anti-Amazon narrative wherein the Goliath (Amazon), unable to disrupt convenience stores, is now trying to supplant them with its own branded convenience shops, while Wish may be helping them prosper. Wish also boasts a very asset-lite model compared with Amazon. Wish doesn’t hold inventory; it also doesn’t have to buy or maintain a fleet of cargo planes or trucks or warehouses.
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None of these developments completely counter the challenges that unprofitable Wish is still facing, beginning with its scale, which remains tiny compared with the towering giants it faces.
While the company is showing moderate revenue growth, its filings also show steady losses owing in part to its marketing spend. (In 2019, Wish reported revenue of $1.9 billion, up 10% year over year, but it saw a net loss of $136 million.)
The company has been making inroads into new geographies around the world, but it is still heavily dependent on China-based merchants. To address this, it has reportedly begun partnering increasingly with more U.S. and Europe-based retailers, including those with overstocked or returned items to offload, along with those looking to sell refurbished electronics. “We’d love to diversify,” co-founder and CEO Peter Szulczewski told Forbes this summer.
Wish has always been plagued by quality control issues, too, which it has yet to resolve. In fact, there are YouTube channels — some very funny — focused entirely around what Wish products look like in reality versus how they are presented to shoppers online (see below).
Partly, it’s a cultural issue. For example, at a 2016 event hosted by this editor, co-founder and CEO Peter Szulczewski talked about having to educate Chinese merchants about American customers’ expectations. “It’s true that consumer expectations in China are very different,” Szulczewski explained at the time. “Like, if you order a red sweater and you get a blue one, [shoppers are] like, ‘Eh, next time.’ So we have a lot of merchants that have only sold to Chinese consumers and we have to educate them that it’s not okay to ship a blue sweater because you don’t have any red sweaters in stock.”
Wish has been working to close the gap, as well as to tackle outright fraud on the platform. Just one of many moves has involved hiring a former community manager at Facebook as its own director of community engagement, a task that reportedly involves organizing Wish users to weed out bad apples. But Wish has surely lost customers burned by shopping experiences along the way.
In the meantime, plenty of public market investors will be watching and waiting to see what happens next week. So will the venture firms that have provided the company with $2.1 billion in funding over the years, including Formation 8, Third Point Ventures, GGV Capital, Raptor Group, Legend Capital, IDG Capital, DST Global, 8VC, 137 Ventures and Vika Ventures.
For her part, Anna Palmer of Boston-based Flybridge Capital Partners — who does not have a stake in Wish but who is focused very much on so-called commerce 3.0 — thinks that Wish “serves a different use case and a different customer need” than the Amazon shopper.
“If you look at the strong retail performance of the off-price and discount market — think of retailers like Dollar General and Dollar Tree — it bodes well for the continued growth of Wish, especially since the discount market has been a tough one to bring online because of the additional logistics costs involved.”
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