Steve Jobs sends pointed email to MacBook Pro owner; Poor customer service?


The guys over at BGR are griping at Apple for an email sent to a customer under Steve Jobs’s name. At the heart of the issue is a MacBook Pro which sustained water damage. The owner was miffed that it would cost him $300 for Apple to look into repairing it, not knowing if it was possible or not. He emailed Steve about what he considered bad customer service.

Steve emailed back.

This is what happens when your MacBook Pro sustains water damage.They are pro machines and they don’t like water. It sounds like you’re just looking for someone to get mad at other than yourself.


Ouch. While we agree the tone is terse, we have to side with Apple on this one. MacBook Pros are hardcore machines, very intricate. Anyone who’s taken one apart knows this. Then there is the general labor and insurances involved. $300 sounds reasonable to us.

And if the CEO of a large and influential corporation emails you back personally, even if you don’t like what he has to say, that’s not bad customer service.

Keep water away from your laptops, people.