onboarding
I’ll describe the type of data needed to make onboarding unique and will share some examples of how I’ve implemented this myself.
10 onboarding improvements that cut our customer churn by nearly 3x
There’s no such thing as a perfect onboarding experience. But when done right, the impact of good onboarding can be massive.
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GV’s Frederique Dame on product-market fit: ‘You have one chance at a good experience’
“Understanding the user journey of your customers, and what you’re doing with your product is really, really important,” said Frederique Dame. “Be obsessive and talk to customers as much as you can.”
Healthcare has a hiring crises. Nearly 20% of medical workers have quit their jobs during the pandemic, according to a recent Morning Consult survey. Some studies estimated the healthcare system’s…
Employee enablement may not immediately strike you as the most exciting of topics, but giving your new employees tools for onboarding, training and setting up tools for performance reviews and…
Wrangle secures $2M to automate company workflows
The company’s no-code software can automate any kind of process: employee onboarding, contract approvals, help tickets or any other recurring work.
Appcues nabs $32.1M for analytics and no-code tools to fix user onboarding
User onboarding has been a longstanding and persistent challenge in the world of apps. Developers grapple with design and technical constraints; publishers and users might have different priorities when it…
These four common mistakes are not just bad for underrepresented employees — they’re bad for all of your current and future employees, which means they’re bad for your startup.
Seasoned launched in Dallas last year and has attracted over 300 brands operating 100,000 locations.
4 ways to make DEI a key component of customer service and culture
Truly effective customer service is rooted in empathy, because it’s people who reach other people.
Docs startup Almanac raises $34 million from Tiger as remote work shift hardens
As companies continue to delay their returns to the office and find temporary remote work policies becoming permanent, the startups building tooling for remote work-first cultures are finding a seemingly…
Spain’s Factorial raises $80M on the back of strong traction for its ‘Workday for SMBs’
Factorial, a startup out of Barcelona that has built a platform that lets SMBs run human resources functions with the same kind of tools that typically are used by much…
Two Sigma Ventures led the financing event, putting in $10 million, with prior investors completing the round.
Unsurprisingly, the CEO of the Day program is one of our most popular initiatives. The program gives an employee the reins for 24 hours with an unlimited budget.
Online fraud and identity theft is a global problem that has only been exacerbated with increased online transactions amid the COVID-19 pandemic. In particular, it is estimated that Brazilian companies…
The world of hybrid work is here, and the usual 10-minute intro call, swag bag and first-day team lunch are just not enough to make your new employee feel welcome.
Coinbase UX teardown: 5 fails and how to fix them
Digital currency exchange Coinbase has probably done more than most to push cryptocurrencies closer to the mainstream, earning an $8 billion valuation by private investors along the way. The company…
Thinking back to the last time I accepted a job, I can’t recall actually reading any of the material that was sent over. I think I skimmed some docs to…
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Leverage AI to optimize customer service outcomes
With a more hands-on approach to AI — that is, using the technology to actually augment everyday communications — workers can gain insight into concepts, workflows and ideas that would otherwise go unnoticed.
Customer engagement company Freshworks today announced that it has acquired Flint, an IT orchestration and cloud management platform based in India. The acquisition will help Freshworks strengthen its Freshservice IT…
Onboarding employees and maintaining culture in a remote work environment
How do you get someone up to speed when you’ve never actually met them? How do you maintain culture when many people are never in the same place?
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Create a 90-day timeline after fundraising to strengthen investor-founder ties
Your first 90 days will ideally set the foundation for a rich and productive partnership between you and your investors.
Optimize employee onboarding to better retain top talent
Gallup found that only 12% of U.S. employers do a great job of employee onboarding — the rest are lackluster or downright bad.
Remember when Zenefits imploded, and kicked out CEO Parker Conrad. Well, Conrad launched a new employee onboarding startup called Rippling, and now he’s going after another HR company called Gusto…
Atlassian today announced a set of new templates and workflows for Jira Service Desk that were purpose-built for HR, legal and facilities teams. Service Desk started six years ago as…
How Dropbox, Nike, Salesforce, MailChimp, Google and Pepsi welcome their new hires
The first day of work at a new job can be very stressful. Different companies have their own traditions to help make this period of transition more comfortable and memorable…
Leaving for a competitor? Onboarding new employees? Avoid accusations of trade secret theft
When a company hires talent away from a competitor, onboarding the new employee can pose significant legal risks for both the company and the new employee. A fundamental aspect of…
Small businesses love free stuff, so Gusto is giving them free HR Basics
Gusto, formerly ZenPayroll, is the rare startup unicorn that has stayed relatively mum on its product and growth — its last press release, for instance, was more than a year…
Workramp, a startup that wants to change the way companies onboard and train their employees, announced a $1.8 million seed round today. Investors include Susa Ventures, Initialized Capital, Haystack, Liquid…
What UX designers can learn from 1990s Japanese video games
I’m writing this from a slightly saddened perspective, revisiting my favorite SNES RPGs and realizing something: I’ve been spoiled by modern UX design. The sentiment is pretty universal.
