Yahoo this morning announced that it will start offering customer care services for future Arabic-language versions of its products, plus support in eight more languages: Spanish, German, French, Italian, Turkish, Polish, Romanian, and Russian.
The Internet company’s new support services will be operated by IBM out of its service delivery center in Cairo, Egypt.
Initial support for Arabic, French, German, Italian, and Spanish is planned and will ultimately also encompass Turkish, Polish, Romanian, and Russian through the recruitment of a “significant number” of multi-lingual Egyptian workers.
The move comes almost a year after Yahoo acquired Arab Internet portal Maktoob, to my knowledge the only Yahoo product that’s currently available in Arabic. From the looks of it, the company aims to expand the number of services available in that language in the near future.
No word on if the center, which will deliver support services to Yahoo users across the Middle East, North Africa and Europe, will result in job losses in those regions.
Yahoo was founded in 1994 by Stanford Ph.D. students David Filo and Jerry Yang. It has since evolved into a major internet brand with search, content verticals, and other web services. Yahoo! Inc. (Yahoo!), incorporated in 1995, is a global Internet brand. To users, the Company provides owned and operated online properties and services (Yahoo! Properties, Offerings, or Owned and Operated sites). Yahoo! also extends its marketing platform and access to Internet users beyond Yahoo! Properties through its distribution network...
IBM, acronym for International Business Machines, is a multinational computer technology and consulting corporation. The company is one of the few information technology companies with a continuous history dating back to the 19th century. IBM manufactures and sells computer hardware and software, and offers infrastructure services, hosting services, and consulting services in areas ranging from mainframe computers to nanotechnology…