Zendesk

Daily Crunch: Truth Social says federal grand jury probe could block its planned SPAC merger

Hello, friends, and welcome to Daily Crunch, bringing you the most important startup, tech and venture capital news in a single package.

After several bruising months, industry analysts see Zendesk sale as pressure release

Maybe now, as Zendesk goes private, it can take a deep breath and get back to work outside of the white-hot public investing spotlight where activist investors can lurk, sometimes wreaking havoc.

The ruling against Juuling?

Hello and welcome back to Week in Review, your one-stop spot for the biggest stories from the week. Greg Kumparak is off enjoying the beginning of summer and has entrusted me to keep you updated in hi

Daily Crunch: Months after rejecting a $17B bid, Zendesk sells to private equity group for $10.2B

Hello, friends, and welcome to Daily Crunch, bringing you the most important startup, tech and venture capital news in a single package.

The new unicorn litmus test

Zendesk agreed to sell itself to an investor collective for $10.2 billion. An 11-figure sale of any company is notable, but in the case of Zendesk, it's not for the reasons you might initially expect.

Zendesk’s final selling price is a warning shot for unicorns

Zendesk selling for a mid-single-digit multiple with positive free cash flow, 30% revenue growth and a recent re-acceleration of top-line expansion should be downright terrifying for unicorns.

Zendesk drama concludes with $10.2 billion private equity acquisition

Zendesk has had a difficult time over the last several months. It has been hounded by activist investors, Jana Partners. It turned down a $17 billion acquisition in February believing it was worth mor

Zendesk punished by investors after vowing to remain independent

Does the spurned $17 billion offer from earlier this year appear more attractive in light of the current downturn? Sure, but enough to put Zendesk's decision to decline in doubt? Let’s find out.

Why it’s so hard to market enterprise AI/ML products and what to do about it

Healthy pipeline generation is the bugbear of the AI/ML industry, yet there is very little content on how to address it.

WhatsApp ramps up revenue with global launch of Cloud API and soon, a paid tier for its Business App

WhatsApp is continuing its push into the business market with today’s news it’s launching the WhatsApp Cloud API to all businesses worldwide. Introduced into beta testing last November, th

AWS expands its serverless offerings

At its AWS Summit San Francisco, Amazon’s cloud computing arm today announced a number of product launches, including two focused on its serverless portfolio. The first of these is the GA launch

Under intense activist investor pressure, Zendesk could be looking at possible sale

It’s been tough times for Zendesk, which has been fending off Jana since the end of last year, when the activist investor began to send the company, which focuses on help desk and ticketing soft

OpenPhone raises $40M to replace your work phone and office PBX with an app

Pam answering the phone at Dunder Mifflin became one of the most iconic refrains from “The Office,” and it’s really no wonder that it did: Businesses big and small have long run on c

TechCrunch+ roundup: Startup survival tips, content as a service, leading with transparency

Once investors started shaving value from high-flying stocks, it changed the game for early-stage valuations, says Navin Chaddha, managing partner at Mayfield.

Zendesk’s latest problem is an activist investor

Zendesk has been having some issues with its investors lately. Yesterday, activist investor Jana Partners piled on with an SEC filing that wasn't terribly friendly.

Box strikes back with a quarter that beats everyone’s expectations, including its own

While all the trends appear to be moving in the right direction, can Box keep it going, and what are its projections for FY2023? Let's take a deeper look at the numbers.

TechCrunch+ roundup: No-code investor survey, Zendesk’s next steps, Series A tips

When we published our last low-code/no-code investor survey in August 2020, the former president had decided to ban TikTok and theaters around the U.S. were shuttering to slow the spread of COVID-19.

After 2 rejected deals, Zendesk considers its next steps

Zendesk now has to prove to investors that it can keep up its improving growth rates while defending its gross margins. And it has to avoid getting acquired while it does so.

Zendesk terminates $4.1B SurveyMonkey acquisition after its own investors reject deal

Zendesk announced today that it was walking away from the proposed $4.1 billion deal to buy Momentive, the owners of SurveyMonkey, after stockholders rejected the deal. The announcement comes just two

Clickatell raises $91M to scale its chat commerce platform and US expansion

The global chat commerce’s total addressable market is worth an estimated $80 billion and is seen as the third big wave of digital commerce after e-commerce and app commerce markets. As the largest
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