Zendesk

Extra Crunch members get free Zendesk for 6 months

We’re excited to announce a new Extra Crunch community perk from Zendesk. Starting today, annual and two-year Extra Crunch members that are new to Zendesk and located within the U.S. or Canada can r

PagerDuty gets smarter with Intelligent Triage and Dashboards

PagerDuty, the service that helps everybody from startups to enterprises manage incidents when they inevitably arise, today announced the launch of two new features that both use the company’s m

Work Life Ventures raises $5M for debut enterprise SaaS seed fund

Brianne Kimmel on her debut fund: "I want to be mindful that I am a female GP and I feel honored to have that title."

Zendesk puts Smooch acquisition to work with WhatsApp integration

Zendesk has always been all about customer service. Last spring it purchased Smooch to move more deeply into messaging app integration. Today, the company announced it was integrating WhatsApp, the po

GetAccept’s workflow and e-signature platform for sales secures $7M Series A funding

Klaus, the ‘conversation review’ tool for support teams, picks up $1.9M seed

“No bad conversations between companies and their customers is what we’re shooting for,” Kair Käsper tells me. He’s the head of Growth of a relatively new startup called Klaus

Enterprise healthcare platform Collective Health raises $205M led by SoftBank

SoftBank’s Vision Fund may be facing some challenges when it comes to restocking its massive reserves, but the firm famous for cutting big checks is leading a sizeable round for Collective Healt

Zendesk acquires Smooch, doubles down on support via messaging apps like WhatsApp

One of the bigger developments in customer services has been the impact of social media — both as a place to vent frustration or praise (mostly frustration) and — especially over messaging

The Exit: Getaround’s $300M roadtrip

In August of last year, Getaround scored $300 million from Softbank. Eight months later they handed that same amount to Drivy, a Parisian peer-to-peer car rental service that was Getaround’s tic

Keyword research in 2019: Modern tactics for growing targeted search traffic

In 2019, it’s estimated that every minute there are 150 new websites coming online. While many of these won’t be long-term ventures, a large percentage will eventually find themselves looking to..

Freshworks launches a load balancer for handling customer inquiries

Customer engagement service Freshworks, which was valued at about $1.5 billion in its last funding round, today launched Omniroute, the latest product in its portfolio of tools for customer service ag

Zendesk just hired three former Microsoft, Salesforce and Adobe execs

Today, Zendesk announced it has hired three new executives — Elisabeth Zornes, former general manager of global support for Microsoft Office, as Zendesk’s first chief customer officer; former

Ambitious Singapore startup Delegate wants to bring its event booking platform to the US

It’s not often that you hear about a startup from Singapore with ambitions to expand to the U.S, but that’s exactly the goal for event booking service Delegate. Founded in August 2015, th

Zendesk shifts to platform play with Zendesk Sunshine launch

Zendesk has always been strongly focused on customer service in the cloud. They began to look at this more broadly in September when they purchased Base to move into sales automation and CRM. Today, t

Brex has partnered with WeWork, AWS and more for its new rewards program

Brex cardholders can now accrue and spend points on AWS, Twilio, SalesForce, WeWork, Instacart and more.

Rich-text editing platform Tiny raises $4M, launches file management service

Maybe you’ve never heard about Tiny, but chances are, you’ve used its products. Tiny is the company behind the text editors you’ve likely used in WordPress, Marketo, Zendesk, Atlassi

Zendesk expands into CRM with Base acquisition

Zendesk has mostly confined itself to customer service scenarios, but it seems that’s not enough anymore. If you want to truly know the customer behind the interaction, you need a customer syste

Zendesk introduces support bot for Discord gaming community

The Discord gaming community boasts 150 million members and 46 million active monthly users, who spend their days chatting about games, finding people to play with and looking for advice on how to res

Slack introduces Actions to make it easier to create and finish tasks without leaving

As Slack tries to graduate beyond a Silicon Valley darling to the go-to communications platform within a company, it’s had to find ways to increasingly pitch itself as an intelligent Swiss Army

Zendesk hits $500M run rate, launches enterprise content management platform

Over the last several years, Zendesk has been making the transition from a company that caters mostly to small businesses to one with larger enterprise customers — and their revenue reflects tha
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