Zendesk hits $500M run rate, launches enterprise content management platform

Over the last several years, Zendesk has been making the transition from a company that caters mostly to small businesses to one with larger enterprise customers — and their revenue reflects tha

Google.org, BlackRock and others commit $2.2 million to Fast Forward’s nonprofit tech accelerator

As impact investing gains traction in the market, a new accelerator for tech nonprofits called Fast Forward has raised $2.2 million in philanthropic funding from the nonprofit arms of some of the wo

The ‘last mile’ in education and training

The concept of the last mile (the final leg of the connection to each home) originated in telecom, but is now a focus for supply chain management and e-commerce. In telecom and other utilities, the co

Zendesk is also partnering with startup megacampus Station F

Station F is going to be the world’s biggest startup campus. A thousand startups are going to work in this huge building. And Station F wants to partner with the biggest tech companies, such as Zend

Zendesk, Tesla and Adobe join amicus brief opposing Trump’s immigration order

Nearly 100 companies filed an amicus brief on February 5 stating their opposition to President Trump’s immigration ban. Zendesk intends to join those companies in a court filing this afternoo

With a $1.5M seed round, Eloquent Labs mixes AI and Mechanical Turk to fix customer service

Keenon Werling would be the first to agree that conversational AI is regularly overhyped. So instead of taking the traditional approach and gloating about a glitzy new deeper learning algorithm to pit

Zendesk expands beyond the help desk

Zendesk has always been known as a customer service cloud application, and while its focus remains on the customer, it is attempting to expand the mission using data to drive communication and underst

Salesforce shares face plant despite beating analyst expectations

Salesforce earnings came out today! They’re not great, either, and it looks like a weak outlook for the company’s third quarter is doing some damage to its shares, which were down as much

Zendesk’s “Automatic Answers” taps machine learning, AI to generate bot-style email responses

Chat bots have ballooned in popularity in recent months, and now we’re seeing some interesting examples of how that technology, where computers interact and respond to human requests, is being

Silicon Valley comes out in full force behind SF Pride

This weekend was the annual San Francisco Pride Parade. The event drew over a million spectators and participation from many of the tech world’s most recognizable companies. Over 30 tech compan

Customer support via SMS is about to get a lot easier, courtesy of Zendesk

Customer support powerhouse Zendesk is broadening its ever-expanding number of support channels today, as the company announced a brand new native channel for customer service over the text messages.

Salesforce and Zendesk want to help brands manage Facebook Messenger traffic

No sooner had Facebook announced it was opening up Messenger for developers to build bots, when two players with an eye on sales and service in the enterprise — Salesforce and Zendesk —

Zendesk Spikes 12% After Its Q3 Earnings Top Expectations And Its Q4 Guidance Lands Above Street Estimates

Today following the bell, Zendesk reported its third quarter financial performance, including revenue of $55.7 million, and adjusted earnings per share of negative 0.05. Investors had expected the co

Zendesk Acquires Business Intelligence Startup BIME Analytics For $45 Million

Customer support giant Zendesk is acquiring French startup BIME Analytics for $45 million in cash. BIME Analytics is a business intelligence startup with a software-as-a-service approach. It turns dat

Zendesk Picks Up 3% After Hours Reporting Better-Than-Expected Q2 Adjusted Loss, Q3 Guidance

Zendesk reported its second quarter financial results today, beating market expectations. The company also guided its third-quarter revenue above street goals. Shares of the firm are up more than 3 pe

Zendesk Reports $42.2M Revenue, $0.10 Loss Per Share For Q1 2015

Online customer service company Zendesk today reported earnings for its first financial quarter of 2015. The company reported revenue of $42.2 million, up 68 percent from the year-ago-quarter. In the

Zendesk Beats In Q4, Predicts Sustained Losses In 2015 On 45-50% Revenue Growth

Today following the bell, Zendesk reported its fourth-quarter performance. The company lost an adjusted $0.11 per share on revenue of $38.5 million. The street had expected the company to lose $0.12 p

Limdesk Is A Customer Support Center In A Box

Okay, not really in a box because that would be cruel to the support personnel but still putting customer support people in boxes would probably be more efficient if you put some holes in the box and

Zendesk CEO Mikkel Svane Reminds Startups That Luck Takes A Lot Of Work

"Being lucky is just so much work," Zendesk CEO Mikkel Svane told our co-editor Alexia Tsotsis during a fireside chat at TechCrunch Disrupt London today. As a startup, you always have to try to embrac

Zendesk Insights Shows It’s A Data-Driven World

Last month, I wrote an article called Actually, Every Company Is A Big Data Company in which I postulated that simply by the act of collecting data as an artifact of doing business, every company is
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