Zendesk

  • The ‘last mile’ in education and training Crunch Network

    The ‘last mile’ in education and training

    The concept of the last mile (the final leg of the connection to each home) originated in telecom, but is now a focus for supply chain management and e-commerce. In telecom and other utilities, the cost of building the last mile is what results in natural monopolies, thereby requiring regulation. We are now seeing the emergence of the last-mile phenomenon in an unlikely setting: education. Read More

  • Zendesk is also partnering with startup megacampus Station F

    Zendesk is also partnering with startup megacampus Station F

    Station F is going to be the world’s biggest startup campus. A thousand startups are going to work in this huge building. And Station F wants to partner with the biggest tech companies, such as Zendesk, so that young startups don’t even have to pay to be there. “By now, everybody knows where we are. We are at Station F, the world’s biggest startup campus. We will have… Read More

  • Zendesk, Tesla and Adobe join amicus brief opposing Trump’s immigration order

    Zendesk, Tesla and Adobe join amicus brief opposing Trump’s immigration order

    Nearly 100 companies filed an amicus brief on February 5 stating their opposition to President Trump’s immigration ban. Zendesk intends to join those companies in a court filing this afternoon, sources tell TechCrunch. The software company plans to sign on to the amicus brief via a filing this afternoon in the 9th Circuit Court of Appeals, where the Trump administration is appealing… Read More

  • With a $1.5M seed round, Eloquent Labs mixes AI and Mechanical Turk to fix customer service

    With a $1.5M seed round, Eloquent Labs mixes AI and Mechanical Turk to fix customer service

    Keenon Werling would be the first to agree that conversational AI is regularly overhyped. So instead of taking the traditional approach and gloating about a glitzy new deeper learning algorithm to pitch his new venture Eloquent Labs, Werling instead opted to differentiate by optimizing something far more low-tech, people. The startup’s special sauce is embracing a mix of AI… Read More

  • Zendesk expands beyond the help desk

    Zendesk expands beyond the help desk

    Zendesk has always been known as a customer service cloud application, and while its focus remains on the customer, it is attempting to expand the mission using data to drive communication and understanding about the customer. The company wants to make sure that everyone involved has the whole picture of the customer experience and hopes to provide assistance whenever and wherever people… Read More

  • Salesforce shares face plant despite beating analyst expectations

    Salesforce shares face plant despite beating analyst expectations

    Salesforce earnings came out today! They’re not great, either, and it looks like a weak outlook for the company’s third quarter is doing some damage to its shares, which were down as much as 8 percent. For a company that literally defined the phrase “software as a service” — basically, running your business online — and one that’s had a decent year… Read More

  • Zendesk’s “Automatic Answers” taps machine learning, AI to generate bot-style email responses

    Zendesk’s “Automatic Answers” taps machine learning, AI to generate bot-style email responses

    Chat bots have ballooned in popularity in recent months, and now we’re seeing some interesting examples of how that technology, where computers interact and respond to human requests, is being used to solve other problems. Today, Zendesk is taking the wraps off “Automatic Answers”, a service for businesses to reply to emails from customers without ever having a human… Read More

  • Silicon Valley comes out in full force behind SF Pride

    Silicon Valley comes out in full force behind SF Pride

    This weekend was the annual San Francisco Pride Parade. The event drew over a million spectators and participation from many of the tech world’s most recognizable companies. Over 30 tech companies marched in this year’s parade. Whether you were there in person or in spirit, SF Pride withdrawal has already started. We here at TechCrunch decided to do a recap of some of the… Read More

  • Customer support via SMS is about to get a lot easier, courtesy of Zendesk

    Customer support via SMS is about to get a lot easier, courtesy of Zendesk

    Customer support powerhouse Zendesk is broadening its ever-expanding number of support channels today, as the company announced a brand new native channel for customer service over the text messages. SMS may be 20-year-old technology, but there’s a lot to be said for short bursts of asynchronous exchange of information. Read More

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