Zendesk

Freshworks launches a load balancer for handling customer inquiries

Customer engagement service Freshworks, which was valued at about $1.5 billion in its last funding round, today launched Omniroute, the latest product in its portfolio of tools for customer service ag

Zendesk just hired three former Microsoft, Salesforce and Adobe execs

Today, Zendesk announced it has hired three new executives — Elisabeth Zornes, former general manager of global support for Microsoft Office, as Zendesk’s first chief customer officer; former

Ambitious Singapore startup Delegate wants to bring its event booking platform to the US

It’s not often that you hear about a startup from Singapore with ambitions to expand to the U.S, but that’s exactly the goal for event booking service Delegate. Founded in August 2015, th

Zendesk shifts to platform play with Zendesk Sunshine launch

Zendesk has always been strongly focused on customer service in the cloud. They began to look at this more broadly in September when they purchased Base to move into sales automation and CRM. Today, t

Brex has partnered with WeWork, AWS and more for its new rewards program

Brex cardholders can now accrue and spend points on AWS, Twilio, SalesForce, WeWork, Instacart and more.

Rich-text editing platform Tiny raises $4M, launches file management service

Maybe you’ve never heard about Tiny, but chances are, you’ve used its products. Tiny is the company behind the text editors you’ve likely used in WordPress, Marketo, Zendesk, Atlassi

Zendesk expands into CRM with Base acquisition

Zendesk has mostly confined itself to customer service scenarios, but it seems that’s not enough anymore. If you want to truly know the customer behind the interaction, you need a customer syste

Zendesk introduces support bot for Discord gaming community

The Discord gaming community boasts 150 million members and 46 million active monthly users, who spend their days chatting about games, finding people to play with and looking for advice on how to res

Slack introduces Actions to make it easier to create and finish tasks without leaving

As Slack tries to graduate beyond a Silicon Valley darling to the go-to communications platform within a company, it’s had to find ways to increasingly pitch itself as an intelligent Swiss Army

Zendesk hits $500M run rate, launches enterprise content management platform

Over the last several years, Zendesk has been making the transition from a company that caters mostly to small businesses to one with larger enterprise customers — and their revenue reflects tha

Google.org, BlackRock and others commit $2.2 million to Fast Forward’s nonprofit tech accelerator

As impact investing gains traction in the market, a new accelerator for tech nonprofits called Fast Forward has raised $2.2 million in philanthropic funding from the nonprofit arms of some of the wo

The ‘last mile’ in education and training

The concept of the last mile (the final leg of the connection to each home) originated in telecom, but is now a focus for supply chain management and e-commerce. In telecom and other utilities, the co

Zendesk is also partnering with startup megacampus Station F

Station F is going to be the world’s biggest startup campus. A thousand startups are going to work in this huge building. And Station F wants to partner with the biggest tech companies, such as Zend

Zendesk, Tesla and Adobe join amicus brief opposing Trump’s immigration order

Nearly 100 companies filed an amicus brief on February 5 stating their opposition to President Trump’s immigration ban. Zendesk intends to join those companies in a court filing this afternoo

With a $1.5M seed round, Eloquent Labs mixes AI and Mechanical Turk to fix customer service

Keenon Werling would be the first to agree that conversational AI is regularly overhyped. So instead of taking the traditional approach and gloating about a glitzy new deeper learning algorithm to pit

Zendesk expands beyond the help desk

Zendesk has always been known as a customer service cloud application, and while its focus remains on the customer, it is attempting to expand the mission using data to drive communication and underst

Salesforce shares face plant despite beating analyst expectations

Salesforce earnings came out today! They’re not great, either, and it looks like a weak outlook for the company’s third quarter is doing some damage to its shares, which were down as much

Zendesk’s “Automatic Answers” taps machine learning, AI to generate bot-style email responses

Chat bots have ballooned in popularity in recent months, and now we’re seeing some interesting examples of how that technology, where computers interact and respond to human requests, is being

Silicon Valley comes out in full force behind SF Pride

This weekend was the annual San Francisco Pride Parade. The event drew over a million spectators and participation from many of the tech world’s most recognizable companies. Over 30 tech compan

Customer support via SMS is about to get a lot easier, courtesy of Zendesk

Customer support powerhouse Zendesk is broadening its ever-expanding number of support channels today, as the company announced a brand new native channel for customer service over the text messages.
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