Like many technology companies, Zendesk made the tough decision to cancel its Zendesk Relate customer conference this week in Miami amid COVID-19 health concerns. That doesn’t mean the announcem
Zendesk acquired Base CRM in 2018 to give customers a CRM component to go with its core customer service software. After purchasing the company, it changed the name to Sell, and today the company anno
The directional trends are clear: chatbots are an important component of our AI-driven future, and the C-suite is taking notice.
We’re excited to announce a new Extra Crunch community perk from Zendesk. Starting today, annual and two-year Extra Crunch members that are new to Zendesk and located within the U.S. or Canada can r
PagerDuty, the service that helps everybody from startups to enterprises manage incidents when they inevitably arise, today announced the launch of two new features that both use the company’s m
Brianne Kimmel on her debut fund: "I want to be mindful that I am a female GP and I feel honored to have that title."
Zendesk has always been all about customer service. Last spring it purchased Smooch to move more deeply into messaging app integration. Today, the company announced it was integrating WhatsApp, the po
“No bad conversations between companies and their customers is what we’re shooting for,” Kair Käsper tells me. He’s the head of Growth of a relatively new startup called Klaus
SoftBank’s Vision Fund may be facing some challenges when it comes to restocking its massive reserves, but the firm famous for cutting big checks is leading a sizeable round for Collective Healt
One of the bigger developments in customer services has been the impact of social media — both as a place to vent frustration or praise (mostly frustration) and — especially over messaging
In August of last year, Getaround scored $300 million from Softbank. Eight months later they handed that same amount to Drivy, a Parisian peer-to-peer car rental service that was Getaround’s tic
In 2019, it’s estimated that every minute there are 150 new websites coming online. While many of these won’t be long-term ventures, a large percentage will eventually find themselves looking to..
Customer engagement service Freshworks, which was valued at about $1.5 billion in its last funding round, today launched Omniroute, the latest product in its portfolio of tools for customer service ag
Today, Zendesk announced it has hired three new executives — Elisabeth Zornes, former general manager of global support for Microsoft Office, as Zendesk’s first chief customer officer; former
It’s not often that you hear about a startup from Singapore with ambitions to expand to the U.S, but that’s exactly the goal for event booking service Delegate. Founded in August 2015, th
Zendesk has always been strongly focused on customer service in the cloud. They began to look at this more broadly in September when they purchased Base to move into sales automation and CRM. Today, t
Brex cardholders can now accrue and spend points on AWS, Twilio, SalesForce, WeWork, Instacart and more.
Maybe you’ve never heard about Tiny, but chances are, you’ve used its products. Tiny is the company behind the text editors you’ve likely used in WordPress, Marketo, Zendesk, Atlassi
Zendesk has mostly confined itself to customer service scenarios, but it seems that’s not enough anymore. If you want to truly know the customer behind the interaction, you need a customer syste