Zendesk has been trying to transform customer service since it launched in 2007, so it shouldn’t come as a surprise that the company sees the industry being altered in a big way by the rise of gener
Klaus — an Estonian-born startup which emerged in 2019 to aid customer services agents — has been acquired by global customer services platform Zendesk for an undisclosed amount. Last year
After some recent turbulence, it would be easy to think that Zendesk's overall financial performance suffered as a result, but that really wasn’t the case.
Working in customer support often means navigating disjointed tools to find data and solve issues. However, many of these actions are routine and repeatable, making them ideal candidates for automatio
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Maybe now, as Zendesk goes private, it can take a deep breath and get back to work outside of the white-hot public investing spotlight where activist investors can lurk, sometimes wreaking havoc.
Hello and welcome back to Week in Review, your one-stop spot for the biggest stories from the week. Greg Kumparak is off enjoying the beginning of summer and has entrusted me to keep you updated in hi
Hello, friends, and welcome to Daily Crunch, bringing you the most important startup, tech and venture capital news in a single package.
Zendesk agreed to sell itself to an investor collective for $10.2 billion. An 11-figure sale of any company is notable, but in the case of Zendesk, it's not for the reasons you might initially expect.
Zendesk selling for a mid-single-digit multiple with positive free cash flow, 30% revenue growth and a recent re-acceleration of top-line expansion should be downright terrifying for unicorns.
Zendesk has had a difficult time over the last several months. It has been hounded by activist investors, Jana Partners. It turned down a $17 billion acquisition in February believing it was worth mor
Does the spurned $17 billion offer from earlier this year appear more attractive in light of the current downturn? Sure, but enough to put Zendesk's decision to decline in doubt? Let’s find out.
Healthy pipeline generation is the bugbear of the AI/ML industry, yet there is very little content on how to address it.
WhatsApp is continuing its push into the business market with today’s news it’s launching the WhatsApp Cloud API to all businesses worldwide. Introduced into beta testing last November, th
At its AWS Summit San Francisco, Amazon’s cloud computing arm today announced a number of product launches, including two focused on its serverless portfolio. The first of these is the GA launch
It’s been tough times for Zendesk, which has been fending off Jana since the end of last year, when the activist investor began to send the company, which focuses on help desk and ticketing soft
Pam answering the phone at Dunder Mifflin became one of the most iconic refrains from “The Office,” and it’s really no wonder that it did: Businesses big and small have long run on c
Once investors started shaving value from high-flying stocks, it changed the game for early-stage valuations, says Navin Chaddha, managing partner at Mayfield.
Zendesk has been having some issues with its investors lately. Yesterday, activist investor Jana Partners piled on with an SEC filing that wasn't terribly friendly.
While all the trends appear to be moving in the right direction, can Box keep it going, and what are its projections for FY2023? Let's take a deeper look at the numbers.
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