tech support

Customer support powerhouse Zendesk is broadening its ever-expanding number of support channels today, as the company announced a brand new native channel for customer service over the text messages. SMS…

For nearly 10 years, online Q&A site Fixya has offered a way for web searchers to find information and receive troubleshooting support from area experts and other local pros. Today, the…

Anthropology is the study of humans, and little fascinates me more than watching humans interact with technology. We express such a broad range of emotions when we use our gadgets…

Google just announced that Google Apps for Business, Education and Government customers can now call and email the company with their questions about Chrome. Google, of course, has always been somewhat…

Are we in the post-PC era or aren’t we? A tipster sent in this Verizon “quick tip” that suggests the best way to keep your smartphone fresh and fun is…

Consumer Reports has a new report on which computer company has the best tech support. Apple wins! That’s what happens when the same company controls the hardware as well as…

Hey, lookin’ good there Mr. Man. I like your protective booties. They look like slippers! Wal-Mart has contracted with service provider N.E.W. to offer tech support services, seemingly in an…

LAPTOP recently pit the big computer vendors’ customer service offerings against one another with two phone calls to each, one asking how to change power settings on a laptop and…

[photopress:call_center.jpg,full,center] I had the misfortune of working tech support for a time, and I came away from the experience with the mindset that people should have to have some sort…

I’m just gonna throw this rumor out there but let’s keep our pants on for at least the rest of the afternoon (not that this is a huge deal, but…

Despite what others might say, over the weekend I broke down and upgraded to Windows Vista Ultimate. I hit a couple driver-related snags, but was able to recover no problem.…

The next time you cruise by the Sony Style store at your local mall, you may find people waiting in line with PS3s, VAIOs, and Walkmen. Don’t be alarmed, as…

Starting next month, Apple will begin to train an army of representatives to handle the influx of tech support calls related to the iPhone. If you’re need of a job,…

It’s no mystery that customer service exists more as a way to appease the Better Business Bureau than to actually serve any customers, but there’s a spectrum — some companies…