Computer makers' tech support quality compared


LAPTOP recently pit the big computer vendors’ customer service offerings against one another with two phone calls to each, one asking how to change power settings on a laptop and the other asking how to switch to an external monitor that’d been hooked up. Not that anyone who reads this site would ever, ever need to call customer support for any reason whatsoever, but at least you can tell your friends and family who to avoid.

Dell’s phone support was, by far, the worst, while the company’s web support got high marks. Apple got straight A’s all around, while Fujitsu, Lenovo, and Toshiba scored pretty high over the phone as well.

Acer, Gateway, Sony, and HP scored somewhere in the middle on the phone and, as for web support, you’ll run into trouble with Acer, ASUS, HP, Toshiba, and especially Fujitsu.

Tech Support Showdown 2009 [LAPTOP]

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