voice technology

RedRoute wants answering customer service calls to be as easy as using ‘Alexa’

It takes as little as 30 minutes to get RedRoute set up, and customers can try the software with zero upfront costs.

To commercialize, voice tech must first solve its ‘cocktail party problem’

Our voice technologies have not been engineered to confront the messiness of the real world or the cacophony of our actual lives.

Where is voice tech going?

It’s a new world, and voice tech is shaping it.

Alexa, where are the legal limits on what Amazon can do with my health data?

The contract between the UK’s National Health Service (NHS) and ecommerce giant Amazon — for a health information licensing partnership involving its Alexa voice AI — has been releas

GM is bringing Amazon Alexa to 2018 and newer Cadillac, Chevy, Buick and GMC vehicles

General Motors is adding Amazon Alexa to the infotainment systems of its Chevrolet, Buick, GMC and Cadillac vehicles in the first half of next year — one of the broadest rollouts of an embedded Alex

Spotify launches voice-enabled ads on mobile devices in a limited US test

Spotify is increasing its investment in voice technology, as hinted at earlier this week on the company’s earnings call with investors. The streaming service today is announcing the launch of vo

Amazon Alexa launches its first HIPAA-compliant medical skills

Alexa is moving into healthcare. Following a trial of Amazon’s smart speakers in patients’ rooms at Cedars-Sinai, the company this morning announced an invite-only program allowing select

Walmart partners with Google on voice-enabled grocery shopping

Following the latest wave of price cuts at Amazon’s Whole Foods, announced Monday evening, Walmart today introduced its own plans to challenge Amazon on grocery shopping through a partnership wi

Creative agency Virtue introduces genderless voice Q to challenge biases in technology

Siri, Alexa, Google Assistant, Cortana and Bixby — almost all virtual assistants have something in common. Their default voices are women’s, though the role that plays in reinforcing gende

Snapchat launches its first speech recognition lenses

Snapchat is today launching new lenses that respond to voice commands. The company says it’s now rolling out a series of lenses that will animate when users speak simple, English words like &#8

When in Rome is the first Alexa-powered board game

Years ago, in the heyday of home video, I played a board games that used VHS tapes and electronic parts to help spur the action along. From Candy Land VCR to Captain Power, game makers were doing the

Voicery makes synthesized voices sound more like humans

Advancements in AI technology have paved the way for breakthroughs in speech recognition, natural language processing and machine translation. A new startup called Voicery now wants to leverage those

Audioburst launches a web and mobile search engine for audio news

Audio is beginning to play an increasingly important role in how consumers connect with information, thanks to the popularity of podcasts and other short-form audio programming, improvements in voice