cx
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Zendesk spurns $17B private equity takeover offer
This deal was just too aggressive a bargain hunt to swallow. Whether the company’s activist investors agree, time will tell.
3 critical lessons I learned while scaling RingCentral’s customer support team
As you scale and onboard employees, make sure they know their importance — emphasize the stakes in their role related to the business and value that responsibility.
4 proven approaches to CX strategy that make customers feel loved
CX can’t be thought of as a special project or the responsibility of a single function, such as user research. It needs to be a way of life.
UserZoom raises $100M, acquires EnjoyHQ, to grow its platform to improve UX and other interactive design elements
Graphic designer Paul Rand once famously said that the public was more familiar with bad design than good design. While he was referring to most of the design in the…
Conversational analytics are about to change customer experiences forever
Today, companies can capture intent data through conversational interfaces for proactive customer interactions and hyper-personalized experiences.
Topbox helps businesses understand how their customers experience their products and where they run into issues by analyzing voice and text chats to surveys, social media posts and online reviews.…
CX Swiss Military watches tend to be hit and miss for me, but I am usually impressed by their limited edition models. These are often much more interesting than their…