chatbots

Chatbots spotlight machine learning’s trillion-dollar potential

The directional trends are clear: chatbots are an important component of our AI-driven future, and the C-suite is taking notice.

Salesforce and Google want to build a smarter customer service experience

Anyone who has dealt with bad customer service has felt frustration with the lack of basic understanding of who you are as a customer and what you need. Google and Salesforce feel your pain, and today

ServiceNow teams with Workplace by Facebook on service chatbot

One of the great things about enterprise chat applications, beyond giving employees a common channel to communicate, is the ability to integrate with other enterprise applications. Today, Workplace, F

Oracle adds more AI features to its suite of sales tools

As the biggest sales and marketing technology firms mature, they are all turning to AI and machine learning to advance the field. This morning it was Oracle’s turn, announcing several AI-fueled

Apple Business Chat drives in-seat drink ordering at Quicken Loans Arena in Cleveland

With LeBron James hundreds of miles west plying his trade for the Los Angeles Lakers these days, Cleveland Cavalier fans haven’t had a lot to cheer about this season — but Aramark (the sta

Ada nets $19 million Series A to grow its customer service chatbot

Ada is on a mission to build chatbots powered by artificial intelligence. The company today is announcing a $19 million Series A that will go far in helping it reach that goal. The company sees the ca

Fresh out of Y Combinator, Leena AI scores $2M seed round

Leena AI, a recent Y Combinator graduate focusing on HR chatbots to help employees answer questions like how much vacation time they have left, announced a $2 million seed round today from a variety

Facebook taps banks, but for chatbots not purchase data like Google

Backlash swelled this morning after Facebook’s aspirations in financial services were blown out of proportion by a Wall Street Journal report that neglected how the social network already works

Leena AI builds HR chatbots to answer policy questions automatically

Say you have a job with a large company and you want to know how much vacation time you have left, or how to add your new baby to your healthcare. This usually involves emailing or calling HR and wait

ServiceNow chatbot builder helps automate common service requests

When it comes to making requests inside a company for new equipment or to learn about HR policies, it can be a frustrating experience for both sides of the equation. HR and IT are probably tired of an

Google Cloud releases Dialogflow Enterprise Edition for building chat apps

Building conversational interfaces is a hot new area for developers. Chatbots can be a way to reduce friction in websites and apps and to give customers quick answers to commonly asked questions in a

Guestfriend automates chatbot creation for restaurants

While chatbots might sound like an interesting experiment for restaurants and other small businesses, they probably can’t devote much time or money to building them. So a startup called Guestfri

The sudden death of the website

Unlike most startup founders who saw the birth of the internet in the mid-1990s, I am still CEO of my company. My longevity in this position gives me a unique perspective on the changes that have happ

Choosing the best language to build your AI chatbot

Twitter launches a new enterprise API to power customer service and chatbots

Twitter’s big news this week is its announcement that it’s now enforcing its new policies around hateful content and abuse, but today the company is rolling out something new for developer

Microsoft makes Azure Bot Service generally available for developers

Microsoft introduced the Azure Bot Framework more than two years ago and companies have been building chatbots for a variety of scenarios ever since. Today, the company made generally available the M

Google’s chatbot analytics platform Chatbase launches to public

At Google I/O this year, Google quietly introduced a new chatbot analytics platform called Chatbase, a project developed within the company’s internal R&D incubator, Area 120. Today, that pl

Google launches a paid enterprise edition of its Dialogflow chatbot builder

Google today announced the beta launch of its enterprise edition of Dialogflow, its tool for building chatbots and other conversational applications. In addition, Dialogflow (both in its free and ente

Snaps raises $6M to expand its marketing platform for messaging apps

Snaps has raised $6 million in Series A funding for what it calls its Conversational Marketing Cloud. By that, it’s referring to a suite of tools that allows businesses to promote themselves thr

HubSpot acquires chatbot builder Motion AI

HubSpot announced this morning that it has acquired chatbot startup Motion AI. Motion AI launched in 2015 and offers an editor for building chatbots that work on websites, Facebook Messenger, SMS and
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