chatbots

AI-driven voice assistant PolyAI raises $14M round led by Khosla Ventures

“Conversational AI” startup PolyAI, based out of London, has raised $14 million in a funding round led by Silicon Valley’s Khosla Ventures, with participation from existing investors (Point7

Whatfix nabs $90M to help workers onboard and get the most out of their IT stacks

“Digital transformation” has been on the mind of many an organization in the last year: the pandemic and the shift it’s brought to how we work are speeding up investments in new apps

Moveworks expands IT chatbot platform to encompass entire organization

When investors gave Moveworks a hefty $75 million Series B at the end of 2019, they were investing in a chatbot startup that to that point had been tuned to answer IT help questions in an automated wa

Landbot closes $8M Series A for its ‘no code’ chatbot builder

Barcelona-based Landbot, a “no-code” chatbot builder, has bagged an $8 million Series A led by the Spanish-Israeli VC firm Swanlaab, alongside support from Spain’s innovation-focused

ultimate.ai scores $20M for a supportive approach to customer service automation

Ultimate.ai, a virtual customer service agent builder, has closed a $20 million Series A round of funding, led by Omers Ventures with participation from Felicis Ventures and existing investors HV Capi

Leena AI nabs $8M Series A as it expands from chatbots to HR service platform

When we covered Leena AI as a member of the Y Combinator Summer 2018 cohort, the young startup was firmly focused on building HR chatbots, but in the intervening years it has expanded the vision to a

Voice assistants don’t work for kids: The problem with speech recognition in the classroom

Young "remote learners" often struggle to navigate the keyboards, menus, and interfaces required to make good on the promise of education technology.

CMU researchers develop an automatic politeness engine for text-based communications

If you’re a typically terse communicator who could probably benefit from a little more civility in your everyday communications, a new Carnegie Mellon University research project could be the an

Directly, which taps experts to train chatbots, raises $11M, closes out Series B at $51M

Directly, a startup whose mission is to help build better customer service chatbots by using experts in specific areas to train them, has raised more funding as it opens up a new front to grow its bus

Kustomer acquires Reply.ai to enhance chatbots on its CRM platform

Last December, when CRM startup Kustomer was announcing its latest round of funding — a $60 million round led by Coatue — its co-founder and CEO Brad Birnbaum said it would use some of th

Espressive lands $30M Series B to build better help chatbots

Espressive, a four-year-old startup from former ServiceNow employees, is working to build a better chatbot to reduce calls to company help desks. Today, the company announced a $30 million Series B in

Compound’s Mike Dempsey on virtual influencers and AI characters

In films, TV shows and books — and even in video games where characters are designed to respond to user behavior — we don’t perceive characters as beings with whom we can establish two-way r

Chatbots spotlight machine learning’s trillion-dollar potential

The directional trends are clear: chatbots are an important component of our AI-driven future, and the C-suite is taking notice.

Salesforce and Google want to build a smarter customer service experience

Anyone who has dealt with bad customer service has felt frustration with the lack of basic understanding of who you are as a customer and what you need. Google and Salesforce feel your pain, and today

ServiceNow teams with Workplace by Facebook on service chatbot

One of the great things about enterprise chat applications, beyond giving employees a common channel to communicate, is the ability to integrate with other enterprise applications. Today, Workplace, F

Oracle adds more AI features to its suite of sales tools

As the biggest sales and marketing technology firms mature, they are all turning to AI and machine learning to advance the field. This morning it was Oracle’s turn, announcing several AI-fueled

Apple Business Chat drives in-seat drink ordering at Quicken Loans Arena in Cleveland

With LeBron James hundreds of miles west plying his trade for the Los Angeles Lakers these days, Cleveland Cavalier fans haven’t had a lot to cheer about this season — but Aramark (the sta

Ada nets $19 million Series A to grow its customer service chatbot

Ada is on a mission to build chatbots powered by artificial intelligence. The company today is announcing a $19 million Series A that will go far in helping it reach that goal. The company sees the ca

Fresh out of Y Combinator, Leena AI scores $2M seed round

Leena AI, a recent Y Combinator graduate focusing on HR chatbots to help employees answer questions like how much vacation time they have left, announced a $2 million seed round today from a variety

Facebook taps banks, but for chatbots not purchase data like Google

Backlash swelled this morning after Facebook’s aspirations in financial services were blown out of proportion by a Wall Street Journal report that neglected how the social network already works
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