chatbots

A notable changing of the guard is afoot at Intercom, the unicorn SaaS startup that powers the ubiquitous smiley customer service bots that sit on tens of thousands of company homepages: The company h

Today, at AWS re:Invent in Las Vegas, the company announced the Amazon Lex automated chat bot designer in preview, a new feature that simplifies the chatbot training and design process by bringing a l

Alexa is learning to have more natural conversations. Amazon today announced it’s rolling out the new “Conversation Mode” feature to its Echo Show 10 (3rd Gen.) devices which allows

“Conversational AI” startup PolyAI, based out of London, has raised $14 million in a funding round led by Silicon Valley’s Khosla Ventures, with participation from existing investors (Point7

“Digital transformation” has been on the mind of many an organization in the last year: the pandemic and the shift it’s brought to how we work are speeding up investments in new apps

When investors gave Moveworks a hefty $75 million Series B at the end of 2019, they were investing in a chatbot startup that to that point had been tuned to answer IT help questions in an automated wa

Barcelona-based Landbot, a “no-code” chatbot builder, has bagged an $8 million Series A led by the Spanish-Israeli VC firm Swanlaab, alongside support from Spain’s innovation-focused

Ultimate.ai, a virtual customer service agent builder, has closed a $20 million Series A round of funding, led by Omers Ventures with participation from Felicis Ventures and existing investors HV Capi

When we covered Leena AI as a member of the Y Combinator Summer 2018 cohort, the young startup was firmly focused on building HR chatbots, but in the intervening years it has expanded the vision to a

Young "remote learners" often struggle to navigate the keyboards, menus, and interfaces required to make good on the promise of education technology.

If you’re a typically terse communicator who could probably benefit from a little more civility in your everyday communications, a new Carnegie Mellon University research project could be the an

Directly, a startup whose mission is to help build better customer service chatbots by using experts in specific areas to train them, has raised more funding as it opens up a new front to grow its bus

Last December, when CRM startup Kustomer was announcing its latest round of funding — a $60 million round led by Coatue — its co-founder and CEO Brad Birnbaum said it would use some of th

Espressive, a four-year-old startup from former ServiceNow employees, is working to build a better chatbot to reduce calls to company help desks. Today, the company announced a $30 million Series B in

In films, TV shows and books — and even in video games where characters are designed to respond to user behavior — we don’t perceive characters as beings with whom we can establish two-way r

The directional trends are clear: chatbots are an important component of our AI-driven future, and the C-suite is taking notice.

Anyone who has dealt with bad customer service has felt frustration with the lack of basic understanding of who you are as a customer and what you need. Google and Salesforce feel your pain, and today

One of the great things about enterprise chat applications, beyond giving employees a common channel to communicate, is the ability to integrate with other enterprise applications. Today, Workplace, F

As the biggest sales and marketing technology firms mature, they are all turning to AI and machine learning to advance the field. This morning it was Oracle’s turn, announcing several AI-fueled

With LeBron James hundreds of miles west plying his trade for the Los Angeles Lakers these days, Cleveland Cavalier fans haven’t had a lot to cheer about this season — but Aramark (the sta