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Company

Forethought

Forethought is the leading generative AI suite for customer support automation.

United States, North America Disrupt SF 2018 2018 Winner

Watch The Pitch

Details

Founded Date

2018

Industries
AI/Machine Learning SaaS/Enterprise Search Engine
Operating Status

Open

Website

www.forethought.ai

Founders

Deon Nicholas Founder

News About Forethought

Chatbot illustration with woman sitting in front of oversized phone with bot on it.
AI

New Forethought tool lets you build workflows with natural language

Ron Miller

For years, Forethought and other vendors have been selling chatbots to help answer common customer service questions without a human agent. With the growing popularity of generative AI, the company sees even more potential to expand that capability. Today, Forethought introduced the next logical step in that journey called Autoflows. “We’re announcing a concept called […]

Illustration showing several people building a machine learning model.
Enterprise

Forethought aims to build more accurate chatbots with constrained generative AI models

Ron Miller

Forethought has been building chatbots since 2017 with increasing levels of sophistication, intelligence and automation. Today, the startup announced the next phase in their development. It’s bringing generative AI to the platform with a beta release of a new tool called SupportGPT. The product is designed to deliver auto-generated customer service responses without the need […]

Startups

Forethought AI’s CEO explains the pitch deck that won Startup Battlefield at TechCrunch Disrupt 2018

Matt Burns

TechCrunch Live records each Wednesday at 3:00pm EDT / 12:00pm PDT. Forethought AI won Startup Battlefield at TechCrunch Disrupt 2018. Since then, the company raised two rounds of funding and is now a leader in human-centric artificial intelligence. During this live event, Dean Nicholas, CEO and co-founder of Forethought, and Vanessa Larco, NEA partner and […]

AI

How to use human-centered AI with Forethought and NEA

Matt Burns

Deon Nicholas is the CEO and co-founder of Forethought, the AI company whose mission is to transform customer experiences with human-centered AI. Forethought has raised over $100 million in venture capital, including from NEA, which led Forethought’s $9.52 million Series A. Hear from NEA’s Vanessa Larco on what convinced the firm to invest in Forethought, […]

Matt Ciolek, Maja Schaefer, Zowie
AI

Gradient, 10xFounders back Zowie’s no-code, e-commerce customer service tool

Christine Hall

Customer service tickets tend to fall into the same few buckets — returns, refunds or quality control questions. Not only are these repetitive, but it leaves little time for customer engagement on more complex requests, like relaying information on products or helping a customer find the best product for them. Maja Schaefer and Matt Ciolek, […]

Vector illustration Female customer service. Hotline operator advises client, Online global technical support. Female customer service worker helping customers over phone calls. Flat illustration
AI

Forethought nabs $65M Series C to improve customer service with AI

Ron Miller

In 2018, Forethought, a startup looking to put AI to work across customer service, won the TechCrunch Disrupt Battlefield and soon after landed a $9 million Series A. Well, three years later that company just landed a $65 million Series C, and it’s rolling along. Steadfast Capital led the latest round, with participation from existing […]

Venture

This early Facebook investor wants to find smart students a job at the next Facebook

Connie Loizos

For many college seniors, school is a time for self-exploration, considering options, leisurely contemplating the future. Yet that’s rarely the case for computer engineering students who either attend the world’s best universities or rise to the very top of their classes. Almost immediately after choosing their courses during the first week of school, they typically […]

GettyImages 719877711
AI

Battlefield winner Forethought adds tool to automate support ticket routing

Ron Miller

Last year at this time, Forethought won the TechCrunch Disrupt Battlefield competition. A $9 million Series A investment followed last December. Today at TechCrunch Sessions: Enterprise in San Francisco, the company introduced the latest addition to its platform, called Agatha Predictions. Forethought CEO and co-founder Deon Nicholas said that after launching its original product, Agatha […]

AI

Forethought scores $9M Series A in wake of Battlefield win

Ron Miller

It’s been a whirlwind few months for Forethought, a startup with a new way of looking at enterprise search that relies on artificial intelligence. In September, the company took home the TechCrunch Disrupt Battlefield trophy in San Francisco, and today it announced a $9 million Series A investment. It’s pretty easy to connect the dots […]

Startups

And the winner of Startup Battlefield at Disrupt SF 2018 is… Forethought

Romain Dillet

Startups participating in the Startup Battlefield have all been hand-picked to participate in our highly competitive startup competition. They all presented in front of multiple groups of VCs and tech leaders serving as judges for a chance to win $100,000 and the coveted Disrupt Cup. After hours of deliberations, TechCrunch editors pored over the judges’ […]

Startups

Meet the five Startup Battlefield finalists at Disrupt SF 2018

Anthony Ha

Over the past two days, 21 companies have taken the stage at the Disrupt SF Startup Battlefield. We’ve now taken the feedback from all our expert judges and chosen five teams to compete in the finals. These teams will all take the stage again tomorrow afternoon to present in front of a new set of […]

AI

Forethought looks to reshape enterprise search with AI

Ron Miller

Forethought, a 2018 TechCrunch Disrupt Battlefield participant, has a modern vision for enterprise search that uses AI to surface the content that matters most in the context of work. Its first use case involves customer service, but it has a broader ambition to work across the enterprise. The startup takes a bit of an unusual […]

The TechCrunch Disrupt Cup
Startups

Announcing Startup Battlefield at Disrupt SF 2018

Samantha Stein

Every year, TechCrunch chooses an elite cohort of startups to compete in Startup Battlefield — TechCrunch’s premier global startup launch competition. This year’s selection was the most competitive in Startup Battlefield history and we’re excited for you to watch these innovative startups duke it out on the Main Stage at TechCrunch Disrupt SF 2018. Companies are […]