CRM

  • Salesforce Announces Latest Lightning CRM Release With SteelBrick Integration

    Salesforce Announces Latest Lightning CRM Release With SteelBrick Integration

    This afternoon at a big presentation in San Francisco, Salesforce announced a new version of the Lightning CRM platform that includes built-in Wave analytics, intelligent email from its RelateIQ purchase in July, 2014 and configure-price-quote features from its SteelBrick acquisition at the end of last year. In addition, the company announced a new built-in phone tool which allows sales people… Read More

  • WhatsApp Ditches $1 Annual Fee, Tests Business Accounts But No Ads, Says CEO

    WhatsApp Ditches $1 Annual Fee, Tests Business Accounts But No Ads, Says CEO

    Today at the DLD conference in Munich, Germany, the CEO of Facebook-owned WhatsApp made a couple of big announcements about how the messaging app plans to evolve to its next phase as it approaches 1 billion users: the company plans to drop its $0.99 annual subscription fee, and it will start to test out more commercial services — specifically a B2C business for companies to… Read More

  • Zeta Interactive Acquires eBay Enterprise’s CRM Business

    Zeta Interactive Acquires eBay Enterprise’s CRM Business

    EBay today finalized the sale of its previously announced eBay Enterprise business. As part of this deal, Zeta Interactive, the big data-driven marketing firm co-founded by David Steinberg and former Apple and Pepsi-Cola CEO John Sculley, today announced that it has acquired the CRM division of eBay Enterprise. Read More

  • Microsoft Announces Major Update To Dynamics CRM Coming In Q4

    Microsoft Announces Major Update To Dynamics CRM Coming In Q4

    Microsoft began what promises to be a long road to the fourth quarter release of its Dynamics CRM product today. The product has been completely redesigned, with the on-prem and cloud versions receiving major upgrades. It’s worth noting that while this is a major release announcement, the company has been making ongoing updates to the cloud version of the product. This announcement is… Read More

  • Social CRM Provider Capillary Technologies Raises $45M, Acquires MartJack

    Social CRM Provider Capillary Technologies Raises $45M, Acquires MartJack

    Capillary Technologies, the Singapore-based social CRM company, has raised a $45 million Series C to fuel its evolution into an omnichannel retail platform. The round was led by Warburg Pincus with participation from returning investors Sequoia Capital and Norwest Venture Partners and brings Capillary’s total funding so far to $79.1 million. Read More

  • Salesforce Lightning Ushers In New Design For Core CRM Product

    Salesforce Lightning Ushers In New Design For Core CRM Product

    Salesforce.com lifted the curtain on Salesforce Lightning today, the completely redesigned version of its core CRM product. As is often the case with Salesforce, the announcement included several pieces. At the same time, it announced the first in a series of industry-specific CRM packages. The new version has been designed with a cleaner, more modern looking interface. It streamlines… Read More

  • Microsoft Acquires Sales Contest Platform FantasySalesTeam, Will Integrate Into Dynamics CRM

    Microsoft Acquires Sales Contest Platform FantasySalesTeam, Will Integrate Into Dynamics CRM

    Microsoft announced this morning the acquisition of Austin, Texas-based Incent Games, the makers of a “sales gamification” platform called FantasySalesTeam. As the name implies, the company’s software allows sales organizations to run contests that are similar to those found in fantasy sports. Microsoft says today it will make this feature available to its own customers in… Read More

  • Even The Org Chart Is Now Made Of Software Crunch Network

    Even The Org Chart Is Now Made Of Software

    Once upon a time, if someone asked how your company was organized, you’d give them an “org chart”  —  a page with lots of boxes on it. One box for the CEO, some lines to all the CEOs’ direct reports, more from each person to her direct reports, and so on, until every person was duly… boxed. The problem is, reality makes a mess of that. Read More

  • The Martial Arts Of Customer Relationship Management Crunch Network

    The Martial Arts Of Customer Relationship Management

    After spending six years with startups in the Salesforce.com ecosystem, I’ve spent the last six months as an EIR at Foundation Capital. One of the things I hear repeatedly from entrepreneurs as they illustrate their startup’s potential is their plan to “disrupt Salesforce.” Read More

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