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Zoom dives deeper into intelligent customer service with Solvvy acquisition

Zoom swung for the fences last summer when its stock value was soaring, offering almost $15 billion to buy Five9 to get into customer service. Eventually the deal fell apart when the stock price plung

The age of the centaur: $100M ARR is the new cloud valuation milestone

As the public cloud market pulls back, VCs and founders alike must prioritize recurring revenue over sky high valuations that are often as mythical as the unicorns they’re named after.

Lumos wants to build an app store for the enterprise

Lumos, a startup that wants to provide an end-to-end solution for enterprises to manage all of the SaaS apps their employees use, is coming out of stealth today. The company plans to take on the SaaS

Zoom announces Zoom Whiteboard, gesture recognition among several updates

Zoom announced a slate of updates and new features, including a virtual whiteboard and gesture recognition. Among the updates is Zoom IQ for Sales, which uses AI to analyze calls. Zoom added Gesture R

Zoom launches AI-powered features aimed at sales teams

Today during its second Work Transformation Summit this week, Zoom announced Zoom IQ for Sales, a product that uses AI to analyze sales meetings and deals to provide insights. It’s the company&#

Tome livens up slide decks with real-time data, flexible layouts

The company thinks you should be spending less time trying to adapt your content to a presentation page and more time on storytelling.

Forma raises new funding to make employee benefits more flexible

Companies across the board are fighting to recruit and retain employees as the war for talent rages on. Employee benefits are no longer viewed as a cookie-cutter, standard set of offerings — rat

LeadGenius co-founder gets back to user-centric design roots with Marvin

Marvin’s technology is an interview and user research tool that plugs into video conferencing tools to record customer interviews and them them into searchable insights. 

New DocuSign-Zoom integration lets you sign docs in a Zoom meeting

Anyone who had to get documents signed early in the pandemic knows how harrowing and dangerous the situation was. Nobody wanted to meet face-to-face, but we still had to conduct business. Today, in an

Remote work and events startup twine acquires YC-backed Glimpse to launch on Zoom

Twine, a company that provides networking tools for virtual events and remote teams, will soon bring its services to Zoom thanks to its just-closed acquisition of the Y Combinator-backed startup, Glim

Exotel raises $40M for its full-stack customer engagement platform

Exotel said on Tuesday it has raised $40 million in a financing round, just three months after securing $35 million in funding, as the Bangalore-based startup demonstrates growth for its full-stack cu

Best of TechCrunch 2021

We asked our staff to vote on their favorite stories of the year, added evergreen content and our top TC+ articles for a well-rounded 2021 list. Enjoy!

How to be one of the ‘haves’ of SaaS

The flow of capital in SaaS is becoming increasingly bifurcated. There are the "haves" (public companies with revenue growth of over 30%) and the "have nots" (everyone else) of B2B software.

Accessibility awareness is on the rise, but is it turning into action?

Are organizations finally getting the message on the importance of accessibility?

Mio raises $8.7M Series A to make enterprise messaging interoperable

Mio, a startup that helps enterprise teams collaborate across messaging services like Zoom Chat, Microsoft Teams, Slack and Cisco’s Webex, today announced that it has raised an $8.7 million Seri

Zoom is piloting ads for free users

Zoom is introducing a pilot advertising program that will show ads to users on its “Basic” free tier. The company says the ads will support investments and enable it to continue providing

Google Meet rolls out new audio and video locks for hosts

Google Meet is getting new audio and video locks to let hosts turn off the microphones and cameras of other participants. The new feature essentially lets you mute a user and prevent them from unmutin

Why did the Zoom-Five9 deal eat %#*& and die?

Hello friends and welcome to bonus Equity, the sort of podcast episode where you get even more chat for the same low price of zilch. We are here to ensure a high ROI for your podcasting dollar! To ca

SquadPal is a social app to help remote working teams gel

The future of office work, post-COVID-19, is driving plenty of startup activity. Not just around core business needs like comms (Zoom, Slack et al.) — but entrepreneurs are also competing to com

And that’s that, as the Zoom deal to buy Five9 is called off

Talk about a roller coaster ride. Zoom, the video conferencing company that became everyone’s primary means of communication around work during the pandemic, will no longer be acquiring Five9, a
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