customer support
Pypestream Offers Consumers A New Way To Chat With Businesses
A few weeks ago I wrote about Pypestream, a startup promising to be an alternative to the often frustrating customer service experience. At the time, founder and CEO Richard Smullen…
LogMeIn’s Rescue Lens Lets Customer Support Reps See The Problem Through Your Smartphone’s Camera
LogMeIn, the makers of a variety of remote access solutions for business and personal use, is today launching a new service that will allow any company to provide video-assisted customer…
Amazon’s Mayday Service On Fire Phone Means It Might Be Able To Sell Its Unique New Features
Amazon has brought Mayday to the Fire Phone, it announced today. The Mayday service offers one-tap access to customer service agents who can talk to phone users via video chat,…
Freshdesk Snags $31M in Series D Funding To Continue Building Customer Support Services
Freshdesk, the customer support as a service company with 23,000 customers, raised $31 million in Series D funding today in a round led by Tiger Global Management, with Accel Partners…
Salesforce Debuts Its Answer To Amazon’s Mayday: An SOS Button For Mobile App Support
Salesforce has poured a lot of investment into social and mobile products to make sure that its suite of cloud-based CRM services continues to find audiences where consumers are engaging…
Respondly Launches To Simplify Your Support Team’s Workflow For Emails And Tweets
The founder of Favstar, a tool that surfaces popular Twitter favourites, has launched a new startup with a Twitter focus — bringing a customer support tool called Respondly out of…
Zendesk Buys Live Chat Provider Zopim For Up To $29.8M As It Files For $150M IPO
Zendesk, the cloud-based helpdesk startup, has hit the ground running with not one but two pieces of significant news. It’s made its first acquisition — Zopim, a Singapore-based startup whose…
Influx Raises $250,000 To Help Growing Startups Handle Customer Support Requests
For startups just beginning to gain traction, the joy (and relief) of watching user numbers grow can vanish as soon as support requests start coming in. If customers don’t get…
Freshdesk Wants To Make Customer Service Fun With Game Mechanics
Today Freshdesk announced Freshdesk Arcade, a new game mechanics system for its web-based help desk software. Freshdesk Arcade will award points based on several factors, including the amount of time…
