CRM

It’s tempting to call the new generation of sales tools “PLG CRMs,” but, it turns out, they don’t quite fit that description.

While an associate at a VC firm, Nicolas Sharp took on the project of finding customer relationship management (CRM) software for the firm. The process, he says, was “a nightmare,” leading

When Salesforce reports earnings on Wednesday, it could be a critical report for the company with five activist investors circling.

The uptake of customer relationship management (CRM) tools has grown immensely over the last few years such that the market size is expected to experience a 12.5% compound annual growth rate, and be w

Businesses often encounter challenges in configuring their customer relationship management (CRM) platforms, whether because of requirements specific to their organization or industry or a lack of ins

Salesforce co-CEO Bret Taylor's resignation was a shock, and it’s safe to say that few if any saw this coming — even his mentor, Marc Benioff.

Surfe, the startup that was originally named Leadjet, is an interesting browser extension if you spend a lot of time on LinkedIn and are tired of switching between your CRM and the professional social

WhatsApp is used by more than two billion around the world and is an important tool for many small businesses. But as they scale up, even WhatsApp for Business might not be able to keep up with their

Activist investor Starboard Value is taking a "significant stake" in Salesforce today. The firm believes that Salesforce could perform better.

The ultimate goal of pulling customer data together into a customer data platform (CDP) is building more meaningful customer experiences in real time. Up until now, that’s been more aspirational

Just as traditional alternatives are becoming a consistent part of the modern portfolio, a new era of alternative assets is emerging, fueling a broader and more fragmented landscape for investing.

2022 is turning out to be a phenomenal year for enterprise e-commerce platforms. The pandemic was a reckoning for corporations ambivalent about e-commerce, and the result of that is evident.

To be successful in Latin America, payment orchestrators must provide a robust value proposition that meets the unique conditions of the region.

Y Combinator (YC) hosted a demo day for its 2022 Summer Cohort. Featuring founders from 30 countries and startups across sectors, the day saw no shortage of compelling pitches.

A lot of important data gets lost along the sales pipeline because sales teams use multiple tools, including email, Zoom and WhatsApp, to talk with buyers. Nektar.ai wants to solve the problem of data

Launching a B2B product within a B2C company presents distinct challenges as you attempt to strike a balance between successfully establishing a new product and maintaining your original business.

Rebill differs from legacy providers in that it is targeting medium to large companies, is cloud-based and sold on a subscription basis so customers just have to pay a license fee.

There’s no end to digitizing the operations of small and medium businesses (SMBs) in the traditional retail sector across sub-Saharan Africa. In Nigeria alone, this industry, worth more than $200 bi

There’s tremendous opportunity in a recession for growing revenue. But first, you have to fundamentally change the way you approach sales.

Glambook recently raised $2.5 million at a $12 million valuation, and I managed to talk it into letting me share its full pitch deck with you to see how the company wove its story to its investors.