CRM

  • Nimble lands $9 million Series A to simplify contact management in the cloud

    Nimble lands $9 million Series A to simplify contact management in the cloud

    Nimble CEO Jon Ferrara has been around the contacts block a few times. He was the guy who founded Goldmine, the grandaddy of contact databases. For the last several years he has been working at Nimble, a startup with the goal of managing contacts info inside Office 365 and G Suite. Today, his company announced a $9 million Series A round. The round was led by Imagen Capital Partners with… Read More

  • Artificial intelligence finds its way into business through sales

    Artificial intelligence finds its way into business through sales

    Artificial intelligence (AI) had a coming out party of sorts in 2016. Even though it has been in development for decades, this year, with the perfect combination of cheap computing power and access to increasing amounts of data, it seems AI’s time has come. Its first foray in business has been directed at making salespeople more efficient at every level of the sales workflow. If… Read More

  • Tact grabs $15 million Series B to make CRM easier to use

    Tact grabs $15 million Series B to make CRM easier to use

    Customer Relationship Management (CRM) software was born with the best of intentions — to create a record of customer interactions. The problem, salespeople will tell you, is that it becomes a chore. Tact has been designed to add an intelligent layer to CRM — and today it got $15 million to make CRM easier to use. The Series B round was led by Upfront Ventures. Microsoft… Read More

  • Microsoft announces GA of Dynamics 365 with AI features

    Microsoft announces GA of Dynamics 365 with AI features

    We’ve been hearing all artificial intelligence, all the time from the Customer Relationship Management (CRM) industry over the last several weeks. Microsoft is the latest to trumpet its AI capabilities for sales people with the general availability of Dynamics 365 coming on November 1st. Microsoft announced last summer that it was going to be combining its ERP and CRM into a unified… Read More

  • The method in Salesforce’s M&A madness

    The method in Salesforce’s M&A madness

    Salesforce has been on a shopping spree this year, spending in the neighborhood of $5-6 billion on 10 companies. That’s why it was interesting to hear company president, vice chairman and COO, Keith Block talk about what they look for in an acquisition target at a press conference at Dreamforce this week. This is particularly true in the context of rumors that Salesforce was interested… Read More

  • Lights, cameras, Dreamforce

    Lights, cameras, Dreamforce

    Salesforce chairman and CEO Marc Benioff knows a thing or two about how to put on a good show. As usual, he pulled out all the stops this week at Dreamforce, his company’s massive customer conference in San Francisco. He was boasting at the keynote that 175,000 people registered online (and another 15 million were watching online). I can tell you most people I spoke to didn’t… Read More

  • Base wants to compete with the big boys in the CRM artificial intelligence game

    Base wants to compete with the big boys in the CRM artificial intelligence game

    Base isn’t the biggest player in a crowded CRM market by any means, but it’s not shying away from a fight with industry giants like Salesforce, Microsoft, Oracle and SAP. This week it introduced Apollo, a stand-alone artificial intelligence piece its CEO claims is well ahead of its well-heeled competitors — and it chose to announce this new product in the middle of… Read More

  • ProsperWorks raises $24M for its Google-centric CRM solution

    ProsperWorks raises $24M for its Google-centric CRM solution

    ProsperWorks, a cross-platform customer relationship management (CRM) service that plugs into the Google for Work platform, today announced that it has raised a $24 million Series B funding round. The round was led by Next World Capital, an early revenue stage VC firm that specializes in helping its portfolio companies expand into European markets. Other investors include Storm Ventures… Read More

  • Kustomer, founded by Salesforce alums, nabs $12.5M to repair customer care

    Kustomer, founded by Salesforce alums, nabs $12.5M to repair customer care

    The need to contact customer support is the bane of many a modern consumer’s existence: not only is it likely that you are doing it because you have a problem that needs fixing, but you are inevitably sucked into a vortex where you have to sit on the phone for ages (or wait in stasis for emailed replies), repeat your details several times to subsequent assistants, and potentially… Read More

  • Microsoft snatches HP CRM and service business from rivals Salesforce and Oracle

    Microsoft snatches HP CRM and service business from rivals Salesforce and Oracle

    In what has to be characterized as huge win for Microsoft, it announced this morning it had secured a 6-year deal with HP, Inc to run Microsoft Dynamics’ customer relationship management (CRM) and service software. What’s more, it grabbed this deal at the expense of its rivals. HP, Inc. had been a Salesforce CRM customer, while Oracle had been its service software provider. Read More

  • Propeller launches new CRM tool that puts sales workflow front and center

    Propeller launches new CRM tool that puts sales workflow front and center

    After two years in development Propeller CRM launched today with a CRM tool its founders say puts salespeople at the center of the workflow. One of the founders, Eric Bouck, says he has seen his fair share of CRM tools in his day, and he admits it’s a crowded market, but he and his co-founders felt in spite of the number of tools, it still wasn’t a solved… Read More

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