CRM

  • Microsoft announces GA of Dynamics 365 with AI features

    Microsoft announces GA of Dynamics 365 with AI features

    We’ve been hearing all artificial intelligence, all the time from the Customer Relationship Management (CRM) industry over the last several weeks. Microsoft is the latest to trumpet its AI capabilities for sales people with the general availability of Dynamics 365 coming on November 1st. Microsoft announced last summer that it was going to be combining its ERP and CRM into a unified… Read More

  • The method in Salesforce’s M&A madness

    The method in Salesforce’s M&A madness

    Salesforce has been on a shopping spree this year, spending in the neighborhood of $5-6 billion on 10 companies. That’s why it was interesting to hear company president, vice chairman and COO, Keith Block talk about what they look for in an acquisition target at a press conference at Dreamforce this week. This is particularly true in the context of rumors that Salesforce was interested… Read More

  • Lights, cameras, Dreamforce

    Lights, cameras, Dreamforce

    Salesforce chairman and CEO Marc Benioff knows a thing or two about how to put on a good show. As usual, he pulled out all the stops this week at Dreamforce, his company’s massive customer conference in San Francisco. He was boasting at the keynote that 175,000 people registered online (and another 15 million were watching online). I can tell you most people I spoke to didn’t… Read More

  • Base wants to compete with the big boys in the CRM artificial intelligence game

    Base wants to compete with the big boys in the CRM artificial intelligence game

    Base isn’t the biggest player in a crowded CRM market by any means, but it’s not shying away from a fight with industry giants like Salesforce, Microsoft, Oracle and SAP. This week it introduced Apollo, a stand-alone artificial intelligence piece its CEO claims is well ahead of its well-heeled competitors — and it chose to announce this new product in the middle of… Read More

  • ProsperWorks raises $24M for its Google-centric CRM solution

    ProsperWorks raises $24M for its Google-centric CRM solution

    ProsperWorks, a cross-platform customer relationship management (CRM) service that plugs into the Google for Work platform, today announced that it has raised a $24 million Series B funding round. The round was led by Next World Capital, an early revenue stage VC firm that specializes in helping its portfolio companies expand into European markets. Other investors include Storm Ventures… Read More

  • Kustomer, founded by Salesforce alums, nabs $12.5M to repair customer care

    Kustomer, founded by Salesforce alums, nabs $12.5M to repair customer care

    The need to contact customer support is the bane of many a modern consumer’s existence: not only is it likely that you are doing it because you have a problem that needs fixing, but you are inevitably sucked into a vortex where you have to sit on the phone for ages (or wait in stasis for emailed replies), repeat your details several times to subsequent assistants, and potentially… Read More

  • Microsoft snatches HP CRM and service business from rivals Salesforce and Oracle

    Microsoft snatches HP CRM and service business from rivals Salesforce and Oracle

    In what has to be characterized as huge win for Microsoft, it announced this morning it had secured a 6-year deal with HP, Inc to run Microsoft Dynamics’ customer relationship management (CRM) and service software. What’s more, it grabbed this deal at the expense of its rivals. HP, Inc. had been a Salesforce CRM customer, while Oracle had been its service software provider. Read More

  • Propeller launches new CRM tool that puts sales workflow front and center

    Propeller launches new CRM tool that puts sales workflow front and center

    After two years in development Propeller CRM launched today with a CRM tool its founders say puts salespeople at the center of the workflow. One of the founders, Eric Bouck, says he has seen his fair share of CRM tools in his day, and he admits it’s a crowded market, but he and his co-founders felt in spite of the number of tools, it still wasn’t a solved… Read More

  • Salesforce shares face plant despite beating analyst expectations

    Salesforce shares face plant despite beating analyst expectations

    Salesforce earnings came out today! They’re not great, either, and it looks like a weak outlook for the company’s third quarter is doing some damage to its shares, which were down as much as 8 percent. For a company that literally defined the phrase “software as a service” — basically, running your business online — and one that’s had a decent year… Read More

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