CRM

Mercaux bags $4.5M to help bricks-and-mortar retail tool up to sell more

Retail tech SaaS platform Mercaux has closed a £3.5 million (~$4.5M) Series A funding round led by European VC fund Nauta Capital.  The 2013 founded London-based startup sells software for retaile

SAP agrees to buy Qualtrics for $8B in cash, just before the survey software company’s IPO

Enterprise software giant SAP announced today that it has agreed to acquire Qualtrics for $8 billion in cash, just before the survey and research software company was set to go public. The deal is exp

Customer service ‘behavioral pairing’ startup Afiniti quietly raised $130M at a $1.6B valuation

Artificial intelligence touches just about every aspect of the tech world these days, aiming to provide new ways of making old processes work better. Now, a startup that has built an AI platform that

Oracle acquires DataFox, a developer of ‘predictive intelligence as a service’ across millions of company records

Oracle today announced that it has made another acquisition, this time to enhance both the kind of data that it can provide to its business customers, and its artificial intelligence capabilities: it

Meet the startups in the latest Alchemist class

Alchemist is the Valley’s premiere enterprise accelerator and every season they feature a group of promising startups. They are also trying something new this year: they’re putting a reser

Microsoft launches new AI applications for customer service and sales

Like virtually every other major tech company, Microsoft is currently on a mission to bring machine learning to all of its applications. It’s no surprise then that it’s also bringing &#821

Zendesk expands into CRM with Base acquisition

Zendesk has mostly confined itself to customer service scenarios, but it seems that’s not enough anymore. If you want to truly know the customer behind the interaction, you need a customer syste

The Pansar Augmented watch hides it smarts behind an analog face

The Pansar Augmented is a Swedish smart watch that looks like a standard three-handed wristwatch. However, with the tap of a button, you can view multiple data points including weather, notifications,

Arm acquires data management service Treasure Data to bolster its IoT platform

Arm, the semiconductor firm you probably still remember as ARM, today announced that it has acquired Treasure Data, a data management platform for large enterprise customers. The companies didn’

Square now lets developers use its Reader to build custom checkout experiences

Square, the company you know from your favorite coffee shop’s checkout counter, is opening to developers its Reader hardware. Using the new Square Reader SDK, developers will be able to build th

What every startup founder should know about exits

The dream of a startup founder can often be summarized by the following well-intentioned, and mostly delusional, quote: “We’ll raise a few rounds and in a few years we’ll IPO on Nasdaq.”

Freshworks raises $100M

Freshworks, a company that offers a variety of business software tools ranging from IT management to CRM for sales and customer support software, today announced that it has raised a $100 million fund

The brains behind one of marketing’s biggest hits are out to reshape the industry again… with direct mail

Postie, a new Los Angeles-based startup, has a vision for the future of advertising and marketing — and it’s direct mail. Founded by some of the men responsible for the biggest hits in onl

Tact $27M Series C attracts Amazon, Microsoft and Salesforce

It’s not often you can get three cloud giants like Amazon, Microsoft and Salesforce to agree on much of anything, but today they were all part of a $27 million Series C investment in Tact.ai, a

After 20 years of Salesforce, what Marc Benioff got right and wrong about the cloud

As we enter the twentieth year of Salesforce, there's an interesting opportunity to reflect back on the change that Marc Benioff created with the software-as-a-service (SaaS) model for enterprise soft

SAP gives CRM another shot with new cloud-based suite

Customer Relationship Management (CRM) is a mature market with a clear market leader in Salesforce. It has a bunch other enterprise players like Microsoft, Oracle and SAP vying for position. SAP decid

Salesforce keeps revenue pedal to the metal with another mammoth quarter

Salesforce just keeps on growing revenue. In another remarkable quarter, the company announced 3.01 billion in revenue for Q1 2019 with no signs of slowing down. That puts the CRM giant on a run rate

In Canada’s cloud services market, venture investment opportunities abound

Canada will be home to a new venture capital fund that will invest in enterprise cloud startups. Its backer? Salesforce Ventures, the global investment arm of Salesforce, a leading cloud-hosted busin

A new app called Garden helps you stay in touch with friends and family without Facebook

Facebook has become the de facto way people today keep up with their friends and family and, at times, their wider network of professional acquaintances and colleagues. But its inattention to user dat

Dropbox sets IPO range $16-18, valuing it below $10B, as Salesforce ponies up $100M

After announcing an IPO in February, today Dropbox updated its S-1 filing with pricing. The cloud services and storage company said that it expects to price its IPO at between $16 and $18 per share wh
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