tech support

  • Customer support via SMS is about to get a lot easier, courtesy of Zendesk

    Customer support via SMS is about to get a lot easier, courtesy of Zendesk

    Customer support powerhouse Zendesk is broadening its ever-expanding number of support channels today, as the company announced a brand new native channel for customer service over the text messages. SMS may be 20-year-old technology, but there’s a lot to be said for short bursts of asynchronous exchange of information. Read More

  • Fixya’s New App “6ya” Lets You Get Voice & Video Tech Support For Anything In 6 Minutes Flat

    Fixya’s New App “6ya” Lets You Get Voice & Video Tech Support For Anything In 6 Minutes Flat

    For nearly 10 years, online Q&A site Fixya has offered a way for web searchers to find information and receive troubleshooting support from area experts and other local pros. Today, the company is heading in a new direction with the launch of 6ya, a mobile app that lets consumers get product help and advice by way of a voice or video call from Fixya’s network of repair experts in… Read More

  • What 2014 Tech Products Made The Mom Cut?

    What 2014 Tech Products Made The Mom Cut?

    Anthropology is the study of humans, and little fascinates me more than watching humans interact with technology. We express such a broad range of emotions when we use our gadgets and devices, from delight at a beautiful user experience to deep anger at error screens and lost data. It’s like those videos of monkeys using tools to open up nuts, except far closer to home. For the five of… Read More

  • Google Apps Users Can Now Get 24/7 Phone Support For Chrome

    Google Apps Users Can Now Get 24/7 Phone Support For Chrome

    Google just announced that Google Apps for Business, Education and Government customers can now call and email the company with their questions about Chrome. Google, of course, has always been somewhat notorious for its lack of customer support options, but this is slowly changing. Last November, for example, the company announced that it would start offering 24/7 phone support for paying… Read More

  • Smartphone Got You Down? Verizon And Motorola Have Some Good Advice

    Smartphone Got You Down? Verizon And Motorola Have Some Good Advice

    Are we in the post-PC era or aren’t we? A tipster sent in this Verizon “quick tip” that suggests the best way to keep your smartphone fresh and fun is to reboot it once a day. Your phone has capabilities that make it almost as powerful as a computer, so like a computer, for optimal performance, give it a fresh start by rebooting it once a day. Turn it off for one minute… Read More

  • Consumer Reports says Apple has the best tech support, Acer/Gateway/eMachines the worst

    Consumer Reports has a new report on which computer company has the best tech support. Apple wins! That’s what happens when the same company controls the hardware as well as the operating system (and several of the most prominent pieces of software). The highest ranking PC manufacturer is Dell for desktops and Lenovo for laptops. Read More

  • Wal-Mart rolling out tech support services

    Hey, lookin’ good there Mr. Man. I like your protective booties. They look like slippers! Wal-Mart has contracted with service provider N.E.W. to offer tech support services, seemingly in an attempt to compete with Best Buy’s Geek Squad and similar outfits. Read More

  • Computer makers' tech support quality compared

    LAPTOP recently pit the big computer vendors’ customer service offerings against one another with two phone calls to each, one asking how to change power settings on a laptop and the other asking how to switch to an external monitor that’d been hooked up. Not that anyone who reads this site would ever, ever need to call customer support for any reason whatsoever, but at least you… Read More

  • Pogue shares tech support humor; We share Pogue

    [photopress:call_center.jpg,full,center] I had the misfortune of working tech support for a time, and I came away from the experience with the mindset that people should have to have some sort of license to operate technology, or at least be required to take an orientation. It’s not that people are dumb — though some are — it’s that they don’t know what… Read More

  • Microsoft supports Boot Camp Windows installations?

    I’m just gonna throw this rumor out there but let’s keep our pants on for at least the rest of the afternoon (not that this is a huge deal, but it is a little interesting). According to a guy who knows a guy who works at Microsoft as a support technician, Microsoft now provides support for versions of Vista that have been installed on Macs. Read More

  • Canadians Can Help You Upgrade To Vista, Eh

    Despite what others might say, over the weekend I broke down and upgraded to Windows Vista Ultimate. I hit a couple driver-related snags, but was able to recover no problem. However, while I’ve been testing systems for months now with the OS on it and I know my way around Vista, I was dreading the upgrade. That got me thinking: What would my dad do (who’s pretty tech savvy, but a… Read More

  • Sony To Offer In-Store Tech Support

    The next time you cruise by the Sony Style store at your local mall, you may find people waiting in line with PS3s, VAIOs, and Walkmen. Don’t be alarmed, as they’re simply there trying out Sony’s new in-store tech support service. Dubbed “Backstage”, this service will be available in NYC and NJ Sony Style stores and certainly resembles Apple’s Genius Bar setup. Read More

  • Apple Wants YOU To Be An iPhone Tech Support Rep.

    Starting next month, Apple will begin to train an army of representatives to handle the influx of tech support calls related to the iPhone. If you’re need of a job, then perhaps you should consider inquiring about Apple’s recent job posting that’s seeking a Senior iPhone Support Representative. What will your newfound position’s duties include? Well aside from… Read More

  • CrunchBack: Share Your Customer Service/Tech Support Horror Stories

    It’s no mystery that customer service exists more as a way to appease the Better Business Bureau than to actually serve any customers, but there’s a spectrum — some companies give it better than others. Throw in comments some of your worse experiences in dealing with inept, angry, rude, or mentally-deficient customer servie or tech support people. And, if you feel like it… Read More