Customer support powerhouse Zendesk is broadening its ever-expanding number of support channels today, as the company announced a brand new native channel for customer service over the text messages.
For nearly 10 years, online Q&A site Fixya has offered a way for web searchers to find information and receive troubleshooting support from area experts and other local pros. Today, the company i
Anthropology is the study of humans, and little fascinates me more than watching humans interact with technology. We express such a broad range of emotions when we use our gadgets and devices, from de
Google just <a target="_blank" href="http://googleenterprise.blogspot.com/2012/10/enhanced-chrome-browser-support-for.html">announced</a> that Google Apps for <a target="_blank" href="http://www.googl
Are we in the post-PC era or aren't we? A tipster sent in this <a HREF="http://www.motorola.com/staticfiles/Support/5808/verizon/rss/tips/en-US/d0e947b.5808.en-US.html">Verizon "quick tip"</a> that su
<img src="http://www.crunchgear.com/wp-content/uploads/2010/03/mbpcr.jpg" />Consumer Reports has a new report on which computer company has the best tech support. <a HREF="http://www.crunchgear.com/ta
<img src="http://www.crunchgear.com/wp-content/uploads/2009/10/guy.jpg">Hey, lookin' good there Mr. Man. I like your protective booties. They look like slippers!
Wal-Mart has contracted with service
<img src="http://crunchgear.com/wp-content/uploads/2009/07/apathy.jpg" alt="apathy" />LAPTOP recently pit the big computer vendors' customer service offerings against one another with two phone calls
[photopress:call_center.jpg,full,center] I had the misfortune of working tech support for a time, and I came away from the experience with the mindset that people should have to have some sort of lice
I’m just gonna throw this rumor out there but let’s keep our pants on for at least the rest of the afternoon (not that this is a huge deal, but it is a little interesting). According to a
Despite what others might say, over the weekend I broke down and upgraded to Windows Vista Ultimate. I hit a couple driver-related snags, but was able to recover no problem. However, while I’ve
The next time you cruise by the Sony Style store at your local mall, you may find people waiting in line with PS3s, VAIOs, and Walkmen. Don’t be alarmed, as they’re simply there trying out
Starting next month, Apple will begin to train an army of representatives to handle the influx of tech support calls related to the iPhone. If you’re need of a job, then perhaps you should consi
It’s no mystery that customer service exists more as a way to appease the Better Business Bureau than to actually serve any customers, but there’s a spectrum — some companies give it