Dynamics 365
Microsoft today introduced what it’s calling the “next generation” of AI product updates across its business apps portfolio. They touch on both Power Platform, Microsoft’s set of low-code tools for…
Microsoft is elevating Viva from pure employee portal to job support platform starting with sales
When Microsoft launched Viva last year, it framed the platform as an employee portal where you might go to find out parental leave policy or other internal communications directed more…
Microsoft announces new tools to modernize supply chain and manufacturing
The pandemic has wreaked havoc on the world’s supply chains for a number of reasons — from a lack of raw material to labor shortages — but whatever the reason,…
Microsoft brings tighter integration to Dynamics 365 and Teams
As the pandemic drags on and we learn about the requirements of working from home with distributed teams, users could be craving more integration across their tools to help reduce…
Microsoft enhances customer data platform as pandemic drives need for personalization
When Microsoft introduced its customer data platform last February, the focus was on simply connecting silos of data to help customers get the data into the system. But as the…
Microsoft introduces Customer Voice, a real-time customer feedback tool
At Microsoft Inspire today, the company made several Dynamics 365 announcements, including Dynamics 365 Customer Voice, a real-time customer feedback tool that could compete with Qualtrics, the company SAP bought…
Microsoft to open first data center in New Zealand as cloud usage grows
In spite of being in the midst of a pandemic sowing economic uncertainty, one area that continues to thrive is cloud computing. Perhaps that explains why Microsoft, which saw Azure…
Microsoft announced a major update to its Dynamics 365 product line today, which correlates to the growing amount of data in the enterprise and how to collect and understand that…
Microsoft launches new AI applications for customer service and sales
Like virtually every other major tech company, Microsoft is currently on a mission to bring machine learning to all of its applications. It’s no surprise then that it’s also bringing…
Microsoft Power Apps update includes new Common Data Service
Microsoft announced the spring update to its Power BI and Power Apps platform today with a significant enhancement, a new common data service that enables companies to build data-based applications…
Adobe and Microsoft expand partnership with Adobe Experience Manager and Dynamics 365 integration
Adobe and Microsoft expanded their continuing partnership today when they announced that they are making it easy to share data between Adobe Experience Manager, a website marketing tool and Dynamics…
New Microsoft tools integrate LinkedIn data directly into Dynamics 365
Microsoft announced some significant integrations between LinkedIn, the professional social network it bought last year for over $26 billion and Microsoft Dynamics 365, the company’s CRM and ERP suite. It…
We’ve been hearing all artificial intelligence, all the time from the Customer Relationship Management (CRM) industry over the last several weeks. Microsoft is the latest to trumpet its AI capabilities for…
