Zendesk has been offering customers the ability to track customer service statistics for some time, but it has always been a look back. Today, the company announced a new product called Explore Enterp
Data science is the name of the game these days for companies that want to improve their decision making by tapping the information they are already amassing in their apps and other systems. And today
There are few better ways to bridge that gap than a thoughtful implementation of messenger tools, those chat bubbles many big brands use to offer real-time customer support.
At its virtual Cloud Next ’20 event, Google today announced a number of updates to its cloud portfolio, but the private alpha launch of BigQuery Omni is probably the highlight of this year’
Google is introducing new tools for newsrooms looking to understand their online audiences and how those audiences feed into their overall business. These efforts fall under the umbrella of the broade
RudderStack, a startup that offers an open-source alternative to customer data management platforms like Segment, today announced that it has raised a $5 million seed round led by S28 Capital. Salil D
Locatee, a Swiss startup that uses existing sensors and IT infrastructures to provide employers and commercial real estate owners with detailed data about how their spaces are utilized, today announce
Philadelphia-based Fishtown Analytics, the company behind the popular open-source data engineering tool dbt, today announced that it has raised a $12.9 million Series A round led by Andreessen Horowit
There are already a number of resources available for mapping the spread of confirmed COVID-19 cases both in the U.S. and globally, but IBM and its subsidiary The Weather Company have launched new too
Oribi, an Israeli startup promising to democratize web analytics, is now launching in the United States. While we’ve written about a wide range of new or new-ish analytics companies, founder and
Contrary to popular belief, successfully implementing AI to drive impactful decisions requires a diverse team with expertise in several skill sets.
Artificial intelligence continues to be the theme of the moment in enterprise software, and today a company out of Asia that has built a suite of AI-powered marketing and ad tools is announcing a roun
Media monitoring — where news sources and other public information outlets are scanned regularly for mentions of specific organizations — is a well-established service used by companies fo
Alteryx, a publicly traded analytics company, announced this morning that it has acquired Feature Labs, a machine learning startup that launched out of MIT in 2018. The company did not reveal the term
Of the various channels available to growth marketers, podcast is among the most misunderstood. Brands like Dollar Shave Club, Squarespace, and ZipRecruiter have deployed podcast advertising for...
App Annie, a go-to source for mobile app market data and analytics, is expanding its platform with the acquisition of mobile analytics provider Libring. The deal will allow App Annie to present its mo
Tableau was acquired by Salesforce earlier this year for $15.7 billion, but long before that, the company had been working on its fall update, and today it announced several new tools, including a new
Originally announced in June, changes to Apple’s App Store policies on its Sign in with Apple service and the rules around children’s app categories are being tweaked. New apps must comply right a
Neura, a startup that helps developers see how users interact with their apps, has raised a Series B of $16 million. The round was led by returning investors Pitango Venture Capital and Liberty Techno
You may not be familiar with Kaltura‘s name, but chances are you’ve used the company’s video platform at some point or another, given that it offers a variety of video services for e