Lakshmi Mani

In years to come, conversations will breathe new life into software — particularly the boring enterprise tools millions of knowledge workers begrudgingly use every day. Conversational user interfaces (CUIs) work…

In the first part of this series, we learned about designing products that use good triggers and motivators to get users like Joe to engage in healthy behaviors. Now, how…

Cues, such as boredom, hunger, an activity, a time, or an emotion trigger us to do certain actions or routines. When we complete that routine, we get a physical or…