New research from RightNow and Harris Interactive…reveals that 82% of consumers in the U.S. said they’ve stopped doing business with a company due to a poor customer service experience. Of these, 73% cited rude staff as the primary pain point, and 55% said a company’s failure to resolve their problems in a timely manner drove them away.
Almost everybody surveyed, a full 95%, said after a bad… → Read More
We all have experienced customer service nightmares. Often, one of the must frustrating parts of a poor customer service experience is feeling that your feedback is falling on deaf ears. Tello, which is launching at TechCrunch Disrupt today, is hoping to fill this gap by offering companies a realtime feedback app that consumers can use on their mobile phones to rate customer service on the… → Read More
Let’s call this a single source rumor. But the source is Paul Carr’s camera, so we feel pretty good about it. The picture was taken last night at the TechCrunch summer party at August Capital.
Tello, says our source (the camera), has raised $100,000 from angel investor Dave McClure, whose checks appear to have an imprint of the Twitter fail whale in the background. This is one of his first… → Read More
Tello, a complicated company with a complicated product around “presence” (letting people find you when you want them to, and not when you don’t), has quietly disintegrated. The company, which was founded by Jeff Pulver, Craig McCaw, former Apple CEO John Sculley and others, had a media blitz when it launched fourteen months ago. Sappy coverage appeared from a star struck lineup… → Read More
Tello has been all over the news since last night. It hasn’t launched yet, but the promise is to allow people within your company and at trusted other companies to see your “presence”. This means you can tell if they are using a landline, cell phone or IM application. You can use the Tello application to communicate with them and share applications. The system will work with… → Read More