Urban Airship is moving fast to roll out the Apple Passbook tools it acquired last month from Tello, a TechCrunch Disrupt 2010 startup which offered developers a visual pass builder for Passbook. Starting today, businesses are able to sign up for access to the PassTools API, through Urban Airship’s Passbook Early Access Program. → Read More
A little over a year after Urban Airship’s acquisition of location startup SimpleGeo, the company has moved to once again expand its feature set by acquiring venture-backed Tello in an all-stock deal. The startup, which debuted at TechCrunch Disrupt in 2010, had initially been focused on building real time feedback tools for business customers, but had more recently refocused its efforts on … → Read More
One of the highlights of Apple’s iOS 6 launch today is Passbook, the company’s new tool for managing your loyalty cards, coupons, boarding passes, movie tickets and similar cards that you may currently be carrying around in your wallet. For businesses, this is a great opportunity to bring their loyalty programs and coupons into the twenty-first century, but how to get started with Passbook isn’t… → Read More
Tello, a SaaS and mobile app that allows customers to give businesses realtime feedback on customer service, has raised $2.7 million in new funding led by True Ventures and Bullpen Capital. The company, which debuted at TechCrunch Disrupt in 2010, previously raised $1 million in seed funding from Dave McClure, True Ventures, Founder Collective, Chris Sacca, Aydin Senkut, Russ Siegelman, Marc… → Read More
New research from RightNow and Harris Interactive…reveals that 82% of consumers in the U.S. said they’ve stopped doing business with a company due to a poor customer service experience. Of these, 73% cited rude staff as the primary pain point, and 55% said a company’s failure to resolve their problems in a timely manner drove them away.
Almost everybody surveyed, a full 95%, said after a bad… → Read More
We all have experienced customer service nightmares. Often, one of the must frustrating parts of a poor customer service experience is feeling that your feedback is falling on deaf ears. Tello, which is launching at TechCrunch Disrupt today, is hoping to fill this gap by offering companies a realtime feedback app that consumers can use on their mobile phones to rate customer service on the… → Read More
Let’s call this a single source rumor. But the source is Paul Carr’s camera, so we feel pretty good about it. The picture was taken last night at the TechCrunch summer party at August Capital.
Tello, says our source (the camera), has raised $100,000 from angel investor Dave McClure, whose checks appear to have an imprint of the Twitter fail whale in the background. This is one of his first… → Read More
Tello, a complicated company with a complicated product around “presence” (letting people find you when you want them to, and not when you don’t), has quietly disintegrated. The company, which was founded by Jeff Pulver, Craig McCaw, former Apple CEO John Sculley and others, had a media blitz when it launched fourteen months ago. Sappy coverage appeared from a star struck lineup… → Read More
Tello has been all over the news since last night. It hasn’t launched yet, but the promise is to allow people within your company and at trusted other companies to see your “presence”. This means you can tell if they are using a landline, cell phone or IM application. You can use the Tello application to communicate with them and share applications. The system will work with… → Read More
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