helpdesk

  • Zendesk Buys Live Chat Provider Zopim For Up To $29.8M As It Files For $150M IPO

    Zendesk Buys Live Chat Provider Zopim For Up To $29.8M As It Files For $150M IPO

    Zendesk, the cloud-based helpdesk startup, has hit the ground running with not one but two pieces of significant news. It’s made its first acquisition — Zopim, a Singapore-based startup whose flagship product is live chat software that is used by some 120,000 websites. And it has filed for its IPO, which will see Zendesk list on the New York Stock Exchange to trade under the… Read More

  • Budding Service Management App Mhelpdesk Hits 5K Customers

    Budding Service Management App Mhelpdesk Hits 5K Customers

    Mhelpdesk is fielding a message to small businesses: help us help you. Headaches can ensue when businesses use separate applications to manage the daunting inflow and outflow of service tickets, scheduling and billing. With little to no communication between those applications, a lot can fall through the cracks. That’s where Mhelpdesk is aiming to make a difference. Mhelpdesk merges… Read More