Inclusive live commerce: Engaging live agents to move beyond captioning

Solving for the widest possible range of abilities tends to create unintended benefits for all.

Design’s dirty secrets and how to address experience bias

If the solution to experience bias is variation in front-end design based on the needs of the individual, one way we can radically accelerate that is to understand where automation can be applied.

Stark, a hub for accessible software design, launches a Mac app in beta

Today, Stark launched a private beta for its Stark for Mac app, which streamlines accessibility compliance to make products more inclusive while allowing everyone involved in a project to easily colla

SaaS needs to take a page out of the crypto playbook

The idea of directly incentivizing users is a common rallying cry in the crypto community: Imagine an internet free from monopoly tech giants where users control and monetize their own data.

Clubhouse UX teardown: A closer look at homepage curation, follow hooks and other features

UX expert Peter Ramsey and TechCrunch reporter Steve O'Hear discuss some of Clubhouse's UX challenges as it continues to onboard new users at pace while it strives to create enough stickiness to keep

4 signs your product is not as accessible as you think

More than one-fourth of the U.S. adult population lives with some form of disability, and businesses that are ignorant or slow to respond to accessibility needs are producing products for a smaller gr

Spotify Group Session UX teardown: The fails and their fixes

We highlight some of Spotify Group Sessions user experience failings and offer ways to fix them, as well as a number of UX features that are done right.

Use Git data to optimize your developers’ annual reviews

Summarizing the performance of 10, 20 or 50 developers over the past 12 months, offering personalized advice and having the facts to back it up — is no small task.

Zoom UX teardown: 5 fails and how to fix them

Valued at over $60 billion and used by millions each day for work and staying in touch with friends and family, the COVID-19 pandemic has helped make Zoom one of the most popular and relevant enterpri

(How to fix) 5 common UX mistakes in online banking

Customer support is a huge part of a user’s experience, and one that every bank likes to say they’re great at. But there is a lot we can learn from the mistakes that U.K. banks have made. Based on

Customer feedback is a development opportunity

To be successful, a company should adopt a consumer-first philosophy that informs its product ideation and development process.

Build trust with remote users to get qualitative feedback

Developers and marketers have automated most feedback and testing, but what about communities like patients or senior citizens who may be more challenging to reach?

Three keys to cultivating an effective product development culture

This guest post is a part of our latest initiative to demystify design and find the best brand designers and agencies in the world who work with early-stage companies.

Crowdsourced data can teach your phone to follow your eyes

John Biggs Contributor Share on X John Biggs is a writer, consultant, programmer, former East Coast Editor and current contributing writer for TechCrunch. He writes mainly about technology, cryptocurr

Better Health By Design: Making Healthcare Tech More Usable, Understandable And Profitable

The interplay of health and design isn’t new. In 1857, Nurse (and Data Scientist) Florence Nightingale used design principles to illustrate the casualties of soldiers in the Crimean War and changed

Keep Your Apps Playful

Computer software and apps are our modern-day toys. Whether it’s a hot dating app or a system for planning molecules (a true story), interface designers must treat the process of creating a new app

Kindle 2 gets Neilsen to change his mind about ebooks

<img src="" />Jakob Neilsen, usability guru extraordinare, <a href="">e

The mobile web sucks

<img alt="" src="" />I was so excited when I got my first Palm Treo: I'd be able to browse the Internet from <em>any