Sprinklr cuts 4% of global workforce amid slowdown
Customer experience firm Sprinklr has laid off roughly 4% of its global workforce — or more than 100 employees — as it realigns its headcount amid the ongoing economic slowdown. Sprinklr started t
TikTok partners with Hootsuite, Sprinklr, Emplifi and more to make it easier for brands to reach users
TikTok is extending its Marketing Partner Program to add new content marketing partners, the company told TechCrunch. The expansion will allow marketers to manage their TikTok accounts without leaving
Conductive Ventures secures third fund to support non-traditional founders
From the beginning, the firm was out to let founders know that they didn’t fit the typical "Sand Hill Road model" of venture capital firms.
Investors’ thirst for growth could bode well for SentinelOne’s IPO
SentinelOne's IPO is a fascinating debut because the company sports a combination of rapid growth and expanding losses that make it a good heat check for the IPO market.
Extra Crunch roundup: Guest posts wanted, ‘mango’ seed rounds, Expensify’s tech stack
Prospective contributors regularly ask us about which topics Extra Crunch subscribers would like to hear more about, and the answer is always the same.
Extra Crunch roundup: Inside Sprinklr’s IPO filing, how digital transformation is reshaping markets
Since we were off yesterday for Memorial Day, today's roundup is brief, but we'll have much more to recap on Friday.
4 proven approaches to CX strategy that make customers feel loved
CX can’t be thought of as a special project or the responsibility of a single function, such as user research. It needs to be a way of life.
Sprinklr’s IPO filing shows uneven cash flow but modest growth
With American stocks back near record highs, it could be a propitious moment to list for software companies that lack impressive top-line expansion results.
Equity Tuesday: Everyone is raising money at the same time
Hello and welcome back to Equity, TechCrunch’s venture capital-focused podcast where we unpack the numbers behind the headlines. This is Equity Monday Tuesday, our weekly kickoff that tracks the la
Customer experience startup Sprinklr files confidential S-1 with SEC
Sprinklr, a New York-based customer experience company, announced today it has filed a confidential S-1 ahead of a possible IPO. “Sprinklr today announced that it has confidentially submitted a
Sprinklr raises $200M on $2.7B valuation four years after last investment
Sprinklr has been busy the last few years acquiring a dozen companies, then rewriting their code base and incorporating them into the company’s customer experience platform. Today, the late-stag
T2D3 Software Update: Embracing the Founder to CEO (F2C) Journey
It’s been four years since TechCrunch published my blog post The SaaS Adventure, which introduced the concept of a “T2D3” roadmap to help SaaS companies scale — and, as an aside, explored how
Microsoft, Adobe and SAP prepare to expand their Open Data Initiative
At last year’s Microsoft Ignite conference, the CEOs of Microsoft, Adobe and SAP took the stage to announce the launch of the Open Data Initiative. The idea behind this effort was to make it eas
Airbnb, Automattic and Pinterest top rank of most acquisitive unicorns
It takes a lot more than a good idea and the right timing to build a billion-dollar company. Talent, focus, operational effectiveness and a healthy dose of luck all play a part.
Sprinklr hires former fed CIO Vivek Kundra as COO
Sprinklr, the unicorn startup best known for helping customers interpret social signals has been moving into the broader customer experience market in the last year. Today it announced is was hiring a
Organizing your marketing tech stack
Figuring out how to organize your marketing stack is almost like putting together a 1,000 piece blank jigsaw puzzle -- impossible.
Discontent and disruption in the world of content delivery networks
As content delivery networks (CDN) market leaders grapple with technological shifts, some innovators are making rapid advances. The CDN market, estimated at $5 billion today, is anticipated to be more
Sprinklr launches major push into customer experience
Sprinklr, the unicorn startup with a valuation of $1.8 billion, announced a major update today, which shifts the company’s focus from a pure social signals platform to customer experience manage
Sprinklr acquires Little Bird, a tool for finding experts on anything via Twitter
New York marketing tech firm Sprinklr has acquired Portland-based Little Bird, according to Sprinklr founder and CEO Ragy Thomas. Little Bird was founded in 2011 to help researchers quickly find the t
The barbell effect of machine learning
Machine learning will have a barbell effect on the technology landscape. On one hand, it will democratize basic intelligence through the commoditization and diffusion of services like image recognitio