Amazon Transcribe can now automatically redact personally identifiable information
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Amazon Transcribe, the AWS-based speech-to-text service, launched a small but important new feature this morning that, if implemented correctly, can automatically hide your personally identifiable information from call transcripts.
One of the most popular use cases for Transcribe is to create a record of customer calls. Almost by default, that involves exchanging information like your name, address or a credit card number. In my experience, some call centers stop the recording when you’re about to exchange credit card numbers, for example, but that’s not always the case.
With this new feature, Transcribe can automatically identify information like a Social Security number, credit card number, bank account number, name, email address, phone number and mailing address and redact that. The tool automatically replaces this information with ‘[PII]’ in the transcript.
In total, Transcribe currently supports 31 languages. Of those, it can transcribe six in real time for captioning and other use cases.