How To Be Happy At Work…And To Deal With That Jerk Boss
When workers achieve arbejdsglæd, the business benefits from higher productivity, because happy people achieve better results; higher quality, because happy employees care about quality; lower absenteeism, because people actually want to go to work; and less stress and burnout, because happy people are less susceptible to stress. Not surprisingly, all of this leads to higher sales, better customer satisfaction, more creativity, and higher profits for the business.
Sounds like some kind of Nirvana or Disneyland, doesn’t it? After all, who doesn’t want to be happy? And how can one be happy at work when the boss is a jerk, the company doesn’t care for its employees, and the job simply sucks? One of my old friends, Professor Srikumar Rao—who is the best marketing person I know—just wrote a book on this. He has some very interesting remedies.
Did you smile as you considered this? Good. That is important, because in that smile is the seed of compassion. That is the start of seeing him as a human being, caught in his own predicament, and not solely as an impediment to your well-being. And when you learn to deal with him on that level rather than relating to him in his role as “boss”, the dynamics of the relationship change. It sounds simple, but it is very powerful. Srikumar says that when people start thinking like this, they lift the once totally toxic interactions to the “I can survive this” level and even to the “He’s not bad at all” level.
It is easy to look at all the things that are wrong with your job. But instead of being despondent at work and focusing on the two or three things that you think are wrong with your job, try thinking about the twenty or so things that are good about it. Try making a list of all that’s good about your job, including the fact that you have one. Don’t think it; FEEL the gratitude. Let it well up and surround you and overflow. It takes some practice, but you can get there. Now from this space tackle the problems you are facing. They no longer seem so formidable, and the odds are great that you can tackle them more effectively.
Another important lesson: You always get to pick the way you see the world.
In the early stages of a start-up, an entrepreneur was irritated by employees who bothered him with “trivial” issues. He reacted with sarcasm and brusqueness and even by blowing up. His view was that his time was “important” and they should be able to take care of such issues themselves. After several of his key people departed, he woke up and changed his ways. He consciously trained himself to view each such interaction as an opportunity to forge a relationship with the employee and to reinforce his idea of company culture with emphasis on independence and innovation. Not only did turnover drop; some of those who left came back.
Srikumar’s advice strikes a chord with me. When I was preoccupied with the many problems that beset any growing company, I was sometimes far from ebullient, and this brought down the morale of the entire company. My own experience has taught me that those who choose to view life as a learning opportunity to take responsibility for their own actions are also the most confident and the happiest. They are the ones who build enduring companies.
Editor’s note: Guest writer Vivek Wadhwa is an entrepreneur turned academic. He is a Visiting Scholar at UC-Berkeley, Senior Research Associate at Harvard Law School and Director of Research at the Center for Entrepreneurship and Research Commercialization at Duke University. Follow him on Twitter at @vwadhwa.