How not to handle Comcast's customer service (even if you want to)
Her story is fairly typical of Comcast: A worker failed to show up for an appointment. Another worker didn’t finish the job he was supposed to. And the Shaws were without service for a whole week. There are new twists, too, such as loss of telephone service, and the phone number they’d had for 34 years.
Attention, Comcast: Until your field guys can figure out how to install what it is you’re selling, you shouldn’t sell it. Sounds reasonable to me.
Taking a hammer to Comcast [Inside Nova]