Apparently Sprint and Verizon have refuted the BlackBerry Tour high return rate claim
It’s not surprising that the companies that profit off of these handsets would publicly refute damaging statistics. But the fact remains that if you search the forums at CrackBerry, HowardForums, or others, a lot of users are having tackball problems. RIM has used the trackball with what I guess could be called moderate success over the last few generations, but perhaps this is why the new models will have trackpads instead.