April 27th, 2012

Gripevine’s Dave Carroll Tackles Customer Service Resolution After United Broke His Guitar

It’s an interesting story.

One day, Dave Carroll was taking a flight with his band-mates on United Airlines. When he landed at his destination, he noticed that United staff were throwing his $3,500 Taylor guitar around, and ultimately, damaging it pretty badly.

When United did nothing to help, Carroll took matters into his own hands with the help of a little video sharing site called… → Read More