It wasn't easy to close the shutters on a business I really believed in. But I knew I could start again if I was willing to learn from my mistakes and apply those lessons smartly.
“Conversational AI” startup PolyAI, based out of London, has raised $14 million in a funding round led by Silicon Valley’s Khosla Ventures, with participation from existing investors (Point7
Clootrack is a real-time customer experience analytics platform that helps brands understand why customers stay or churn
CX can’t be thought of as a special project or the responsibility of a single function, such as user research. It needs to be a way of life.
Customer Success needs to be structured to scale. And it needs to be top-of-mind from day one. Here is a look at the data and strategic rationale for launching CS early in a startup’s growth to...
I’ve found that the most valuable design tool in the 21st century is rather old-fashioned: customer feedback. Technology has produced huge breakthroughs in design. A product can be ideated, prototyp
<img src="http://www.crunchgear.com/wp-content/uploads/2010/12/retailersh.jpg" />2010 was a great year if your name was <a HREF="http://www.crunchgear.com/tag/amazon/">Amazon</a> (whereas it was merel
In the last month, the Taliban in Afghanistan have been targeting cell phone towers. Around 10 towers have been attacked causing nearly $2 million in damage. Service providers have been forced to shut
RIM! Does this come as a surprise to anyone? Check out the other categories after the jump.
The motto in the logo may say “Sprint Ahead,” but not so fast there. Because as a former Sprint subscriber this news comes as no surprise, Sprint Nextel came in last place in call center satisfact