Startup ServiceMax, a company that develops SaaS field service software, has raised $14 million in new funding led by Mayfield Fund with Trinity Ventures, Emergence Capital and Salesforce.com also
participating in the round. To date, the company has raised $26 million.
As field service software, ServiceMax essentially helps manage other company’s equipment at their sites. ServiceMax software automates workforce optimization, advanced scheduling and dispatch, parts logistics, inventory and depot repair, and installed base entitlements. ServiceMax is being used currently by 150 different customers including DuPont. And the company reports 380 percent year-over-year growth in first quarter 2011.
Built on top of Salesforce.com’s Force.com platform, ServiceMax has gained considerable support from Salesforce. The technology giant participated on both of ServiceMax’s funding rounds and the startup features an app on Salesforce Chatter’s app marketplace ChatterExchange.
ServiceMax also recently released an iPad app that gives service agents a mobile solution.