You would think that people would have learned by now not to touch the first batch of an Apple product with a shitty stick.

*Sigh*

Those who do not learn from history are doomed to repeat its mistakes and all that.

It used to be if you were an early buyer of Apple’s products they only shafted you on the price. Now the products are dodgy too?

As Apple has already accepted the antenna reception related issue, it’ll be nice to see Apple offer free cases. Otherwise it’s possible Apple is inviting some trouble (Knowingly releasing a defective (and costly) product and not offering a fix!)

I called Orange UK at lunchtime on Thursday and ordered 2 iPhones (1 each for me and the missus) without any problems other than the fact that they hadn’t been provided with any white phones so we both had to get black ones. The phones arrived on Friday at 4pm and were activated within a couple of hours.
The only problem I’ve had so far has been getting used to the on screen keyboard after using BlackBerries for the last few years.
TBH I’m a bit dubious about this guy’s story because Orange weren’t even letting people order iPhones “earlier this week” hence why I had to wait until launch day to order mine and if he really did manage to somehow place an order before then it surely would have been filled before the thousands of orders that were placed on Thursday and delivered Friday like mine.
As for the Orange rep’s comments, this sounds like a case of one individual customer services agent running his mouth and I doubt you’ll get much of a response from Orange beyond that. Or it could just be another hole in this guy’s already confused and hole-filled story.

[...] English version by Robin Wauters [...]

If Steve Jobs continues to hold on to his statement to hold the iphone in a different way or use a case than i think apple will really suffer.

That is not customer/consumer friendly.

You are right and I will replace my statement with a much much better option: use gloves (one will do) when holding the phone and that tiny annoyance will go away

- Sent from my iphone

I’m now sorry that I upgraded from my iPhone 3G. I was thinking about moving to a Android phone when my AT&T contract expired but I got sucked in by Steve Jobs usual BS. Never again.

But in the meantime, AT&T got you by your balls for 2 years. Congrats.

I told them that they had a problem with the antenna last week

I read earlier (and keep reading) different reports on this antenna thing. Both Engadget and Wired had a hard time reproducing the problem with normal phone use.
I’m not saying people aren’t having an issue if they hold the phone just right, but how many out of 1.5 million sold phones are really having this problem? I’m still planning to purchase. Guess I’ll find out..

Made my day. LOL!

Doesn’t matter if the iPhone 4 is subjected to ‘oh so many problems’ it will still be flocked by millions.

I got my iPhone in the mail on Wednesday and have been using it constantly. Not a single dropped call so far. Overblown problems are overblown.

I’m in Canada and have enough problems with my iPhone 3GS dropping calls. I really don’t want to think about how I hold the phone in order to avoid this. As much as I love the iPhone, I’ve got to be practical and upgrade to an Motorola Droid.

The problem can be fixed easily by putting your iPhone O4 in a protective case or by just adding those multicolor bumpers that Apple has designed for the phone. These bumpers will prevent your fingers from touching the antenna and protect your phone in case it of a spill.

Make a phone out of glass and tell people to hold it with two fingers. This is definitely a way to get returning customers. I think apple knew about this late in the manufacturing process, hence the offering of the ugly bumper case quick fix. Could the price of the case be a lame attempted to imply quality? Repairing all the phones in the late stages of manufacturing it was probably considered too much of a hit to take. You had a good run guys, but everyone peaks sooner or later.

I could care less where any product came from but by your logic absolutely nobody should buy the first batch of Apple products? That’s a very moronic thing to say but then again you’re probably not a bright person anyways.

Just read another report from appleinsider that this might actually be a simple software blip: http://www.appleinsider.com/articles/10/06/25/death_grip_hysteria_may_end_monday_with_ios_4_01.html

First batch of iPhone 4 is a huge huge NO NO, even Steve Jobs is having trouble defending their antenna issue and that how to hold the iphone to use it, sucks big time!!

It really is NOT that big of a deal. Not that many iPhones are affected. It is a big, nay huge problem sure, but it’s not as widespread as the internet makes it seem. I got one preordered from Apple. It has no antenna issues at all. My sister got one from Best Buy yesterday. Again, no antenna problem. And I spent a long time on each of them trying to recreate the problem. It’s usually only a small minority that has problems with the first batch of something.

It’s “could not care less.”

I find this whole ordeal quite amusing. Since when did Apple cultists care about the device actually working? The iPhone is a crappy phone. I thought it’s purpose was to provide another pretty idol to worship.

How many people are complaining about this issue? And how many iPhone 4′s have been sold? Look at the numbers and it’s probably not as widespread as the media would have you believe.

I’m sure there’s a problem, but I don’t think it’s as big a deal as it is being made out to be.

We have two and no problems at all. Overblown BS for sure.

Carphone Warehouse have point blank refused to give me a refund on my iPhone 4 (antenna problems AND a lovely yellowish screen) because – and I quote – “It’s a known problem”.

They can’t give me a replacement because – obviously – nowhere has any iPhones, and frankly I don’t want one because the design is fundamentally flawed.

So now I have a phone that’s unusable (I get no service at all when I’m holding it), and a 2 year contract that I can’t get out of.

The problems might be a little overstated, sort of like anything with any apple product, but They are no doubt real. Anyone who has ever watched satellite TV knows how much difference it can make, when something interferes with the antenna. A good rain will mess up your signal. Also different peoples bodies have different electrical conductivities, so one person may have a problem, another won’t, just the way it works. I would bet if they can’t take care of the problem soon, they might start giving away the cases and refund those who have already purchased one. Apple has a high enough profit margin they can give away a goody that costs….what 2$ to make? Just a guess. That would be the best thing to do for customer relations.

Sorry goog fanbois, you may love your toy just go ahead and buy what suit you, for me why buy a copycat iPhone.

Aplastic cover will solve the problem of the iPhone4 so there is nothing to see time to move on.

Well, the people with problems are usually the loudest. You’re not going to get blogs saying “My iPhone 4′s working great!” because that’s what everyone expects from a $300 phone. But people are having problems with the antenna, so everyone that does have a problem will show up asking everyone why. It’s just how the world works.

What blew this out of proportion was Jobs’ “You’re holding it wrong!” response, because it’s the antithesis of the friendly customer service that leads to retention. It really exposed Apple’s “We don’t care about you; you should adapt to ‘our’ magical products, including everything that’s wrong with them” approach to things. Apple’s motto was always “It just works,” but unfortunately that’s not the case. It may not be an epidemic, but it’s definitely something that shouldn’t have gotten through QA.

For $30. Should you really have to pay money to fix something that ‘they’ did wrong? Shouldn’t they be providing you with bumpers and cases? Which leads to the next issue. One of the best features of the iPhone 4 is how beautiful it is. There’s honestly no point in buying a 4 and not a 3GS at this point if you’re going to cover it up with an ugly case or add those bumpers.

Then move on dude!! Why stop here for commenting?

P.S: I am neither an iphone nor android user.

Dom, Carphone Warehouse have to issue a refund and cancel the contract. You have 28 days to cancel the contract and return any goods as a consumer.

You’d think. But both the branch manager and customer services told me otherwise.

Have now contacted Trading Standards.

But the moral of the story is never, ever, EVER buy anything from Carphone Warehouse. As far as I’m concerned, they’ve stolen my money.

If there really is an issue with the skin shorting the antennas, all Apple has to do next time is add a coating.

Apparently Apple fans just don’t care.

I’m bright enough to wait for a product to work properly before I buy it, champ. I appreciate that as you have the attention span of a goldfish this may be an issue for you.

And yeah, if that’s what it takes for them to start taking quality control seriously again, no-one should buy the first batch of products until they do. That’s how it works.

Some Apple fans don’t care. The ones who aren’t knuckle dragging morons – which is most of them but obviously not the likes of D – do.

[...] other news, the UK only received 16,000 iPhone 4 handsets. Orange UK apparently told a TechCrunch reader that this was due to antenna issues, though no further comments have been made [...]

1 person, 1 phone, 1 report. Is this what classes as investigative journalism these days?

Good god, your shitting me right? Are you really serious? If there is something wrong with the hardware and the punter pays top doller for the device Apple should solve the hardware problem, not suggest a scotch tape solution.

Meep I agree. What I dotn get is all the apple fanbois shouting how beautiful their new gadget looks and they but a butt ugly case and they turn their ‘thing of beauty’ into a brick.

just imagine if apple designed the phones with the bumper pre attached. That would be a fun conversation t read on the web.

We’ve had an iPhone 4G since launch, used it extensively, and experienced none of the antenna issues. Perhaps we’re holding the phone in the recommended way.

The fact that buying a case resolves issues, allegedly, for others doesn’t seem a very adequate thing to have to do when spending good money on an expensive state-of-the-art comms device. However, when you get hold of a 4G I must admit you’re inclined to want to protect it with a case of some form anyway. It’s a lovely looking thing and I’m sure the newly developed ‘glass’ is as strong as they say it is, but the reality is that anything dropped on concrete is probably going to come off worse outside of a case.

[...] other news, the UK only received 16,000 iPhone 4 handsets. Orange UK apparently told a TechCrunch reader that this was due to antenna issues, though no further comments have been made [...]

[...] do além-mar indicam que o Reino Unido teria recebido apenas 16.000 iPhones 4 para o lançamento e o TechCrunch Europe recebeu uma pista de um comprador da Orange que teve a entrega de seu iPhone adiada por conta de “problemas com [...]

While a bit sarcastic, based on past history, it’s not moronic.

It’s an old (paraphrased) adage not to buy the first shipment of anything, whether it’s a car, an Android device, or an iPhone

It’s moronic that you would call what he said moronic.
You WOULD be a moron to touch the iphone 4 right now before these reception issues are fixed.

I don’t believe it because people are screaming for the iphone even though they know of this problem. people will be even angrier if its delayed due to this problem believe me they’ll send it anyways

[...] TechCrunch Europe is reporting that an English iPhone 4 purchaser was informed by cell carrier Orange UK that his handset delivery would be delayed.  Interestingly, the excuse he was given was the reception problems caused by the i4’s new antenna-in-edge-bezel design. [...]

iphone 4 is hardly the ‘first’.
iphone was the first, 4 years ago so you’d think that the ‘buying the first batch’ would be safe because of the progressive development over 4 years.

I had a Nokia n95 which Nokia managed to solve all the problems on through software updates throughout the term of my contract. At the end it was a great phone and I sold it, then upgraded to the n96 expecting a great phone based on the n95.

It was like starting all over again, the same old problems, just like Nokia had put a new team on the n96 who knew nothing about the n95.

NOW AVAILABLE!

iglove
The awesome new iglove, specially developed by Apple’s engineers this weekend to shield your hand from the iphone. When you receive a call, quickly slip on the glove and hold the phone however you like.
The fantastic new igloves are available in the same range of colours as our bumper cases creating a complimentary range of products to cover up the problems with our ground breaking new device.

They have to give you a refund, contact consumer direct / trading standards

search for consumer direct on google

yes that’s true but what about this time?

http://service-architecture.blogspot.com/2010/06/orange-say-that-iphone-4-has-been.html

I had the same, except they said it was an actual formal recall and that the iPhone was also crashing.

[...] hold it differently or buy a case! And the blogosphere went a little bit crazy. Later there was an unconfirmed report of Orange UK delaying Apple iPhone 4 deliveries because of the antenna [...]

Does the N95 have its antenna running around the outside band? Didn’t think so.

You can’t wear a glove and use a capacitive touch screen at the same time.

Unfortunately the story didn’t break until after all the pre-orders where placed.

Orange uk contacted me just now and i asked about my iphone 4 32gb black they said around 7-10 days so its been around 5 maybe 6 days. So, fair enough. However, they said my shipment has been delayed to 5-6 weeks and i desperately need this phone. I mean come on orange i am a loyal business customer paying £75 a month !!! for around 5 years!!!! You would think i would get some privileges . oh and another thing i saw the iphone 4 in stock at my local tescos !!!!I felt like buying one, but i knew i was getting one !!
But, i must say i still love orange

I ordered mine on the 8th of this month and received it on the 13th 2 days ago. (from orange)
I have not had a problem with mine so far I know its only been 2 days since I got it. Oh I I’m not using any case or bumper on it either.

I think this antenna issue has been blown out of proportion by the media. This happens to any phone not just the Iphone 4. I had mine delivered on the Friday the day after it was launched by Orange. I have had no problems with the reception although it used to give a false indication but that has been resolved with the latest update ios 4.01. The main problem is in USA esp with AT&T, 3G works networks in UK have stronger signals than their US counterparts. Steve Jobs yesturday demonstrated re antenna problems with other phone makes i.e Blackberry, HTC, Samsung all had reception problems, may this is only a small batch its effecting but the truth is 3 million has been sold since the launch and Apple has decided to give free bumpers which it really didnt need to. Dont always believe the media they are there to make stories which can in this instance be blown out of proportion. Remember if u dont like the Iphone 4 then apple is not forcing you to purchase it there are alternatives i.e N1, HTC Desire, Xperia X10 or wait for WP7 devices but to me Apple still has the best smartphone on the market very easy UI and the apple market is the best but Android is catching up.

I have ordered myself an iphone 4 on tuesday morning through orange. I was told to wait around 7 days but the woman said it would probably be a lot less, later i was told it would be 2 days and today i have been told it will be a further 10 working days.

I don’t particularly care about the signal problems… at the end of the day i will be protecting the phone with a case. Yes apple has admitted it knew of this problem before release and that is very bad consumer service on their behalf but seriously how many iphone 4′s have been sold since this problem came about? Obviously far too many than the mobile suppliers can handle as i have to wait so long to get mine.

If you don’t like the iphone then don’t bother getting one, its as simple as but all this ‘the first batch’ stuff is rubbish. If no-one bought the first batch of products be it phones, cars or tv’s then how would further products or amendments be released????

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That means getting in their faces — actually showing up to their offices
 to put your foot down and say once and for all, “if you cut benefits, I
 won’t vote for you.
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