Ev Williams: Twitter’s First Principle, “Be A Force For Good”
MG Siegler
Mar 15, 2010

We’re here at the SXSW festival in Austin, Texas where Twitter co-founder Evan Williams doing a keynote Q&A with Umair Haque. Williams may use the time to talk a bit about Twitter’s upcoming ad platform. Update: It’s actually an “At Platform” called At Anywhere — more here.

Interestingly enough, Twitter saw its first burst of popularity three years ago at this very conference.

Below find my live notes (paraphrased):

UH: Ev you have something pretty interesting you want to say today?

EW: Yeah, we want to announce something. We wanted to announce our new “At Platform” (undoubtedly to be spelled an @ Platform) – a way to integrate Twitter into any website. “At Anywhere” – basically this allows you to place the Twitter hovercards on any site. We have 13 sites we’re launching with including Amazon, ebay, Yahoo, Digg, Bing, Meebo, Salesforce.

UH: So what can you do with this?

EW: You can easily tweet from any page that is using this. Also, maybe you want talk to authors of posts without going to Twitter itself, you can just hover over their name and tweet them. Twitter is a very easy way to keep in touch.

UH: So this helps you contextualize information. But why would sites use this?

EW: A connection to users you didn’t have before – and it keeps people coming back. And it will result in more followers for a site. Also, hopefully more people who are your fans using twitter to talk about you or your content. And you can bring in users’ tweets talking about your site.

UH: So it’s a platform to juice up site’s networks and virility. But it’s an “At Platform” not an “Ad Platform”.

EW: Yeah, it’s about lowering the barrier for information.

UH: What makes 21st century businesses different? Like Twitter? The first principle to me is experimentation. Why are you willing to explore different possibilities?

EW: Experimentation lets you create value. “Whatever you assume when you start out, you’re wrong.” Most of the great businesses of our time have experimented. Like Google.

UH: So it’s about creating value, then figuring it out?

EW: Yes, it’s about creating experience for users and businesses. There is a ton of business use on Twitter today — it’s one of the biggest uses. We want to make that better, easier, faster.

UH: What is Twitter evolving to?

EW: What is Twitter has always been a tough question to answer. We think of it as an information network — different from a social network. It’s about getting info and also sharing. You can take advantage of Twitter without sharing anything about your life. We need to increase the signal-to-noise ratio.

UH: So better information, better connections, better choices.

EW: Yes.

UH: Experimentation is about iteration. So how does that happen at Twitter?

EW: We have a bunch of awesome people in the company now. We’ve grown very quickly over the past year. Our employee growth curve is almost like our user growth curve now. We have people on focused teams, like mobile, or internationalization. We’re worried about central thinking and slow processes. So we tell our teams to “go for it.”

UH: So what’s your role?

EW: I don’t get into the nuts and bolts of code, cause things would be a big mess. I spend most of my time thinking about the high level issues. And I think a lot about the company – how do we scale the company, about our culture, etc. How do we define the characteristics we want. I think there is a parallel between the service and the company — openness is huge, transparency.

UH: So openness is very important. Help us trace the arc of openness at Twitter.

EW: Yeah, it means a lot of things. We debated if openness or transparency. “A window is transparent, but a door is open.” The users have taken Twitter and morphed it into what they want it to be. Now developers are doing the same thing. Openness is really a survival technique.

I sit down with new employees when they start and go over 9 assumptions you should have about working at Twitter. One key one is assume there are more smart people outside the company than insides.

UH: What about giving the golden goose away? Why be so open?

EW: That was a big question for us – the deals with Bing and Google. These were the first guys we shared our full stream with. There’s a lot of debate about that. Because we don’t have a business model yet, so why give it away? But we went back to the principle of giving users the most value.

There are 50 million tweets a day, how do we show you the best ones for you? Right now, we don’t do a good enough job of that. But with these partnerships, we have more chances to do that.

UH: Was there a lot of internal debate about this?

EW: Yeah, there was a ton. But we decided it was good. And now we’ve expanded the deals – like with Yahoo. And a few weeks ago we talked about giving this data to thousands of others.

Now third party developers are building a lot of value. Like adding pictures to Twitter.

CoTweet and HootSuite are really interesting too. Twitter.com isn’t a good interface for doing customer support, but those guys are. CoTweet just got acquired by a company that wants to focus on that more.

We’d love to see much more focus on creating these deep experiences that create value.

UH: So experimentation and openness. Other companies want control, like Apple. How open are you guys?

EW: We’re pretty open – there is some control we need to employ because if we were infinitely open we’d be doing a disservice to users. Openness can work against you still. It has to be managed a lot. Having an open API makes it easier to make apps that will spam users. We send cease and desists everyday to companies making spam tools. We have to exert some control.

UH: I think shepherding is a good way to put it. So you had some interesting use recently – such as the earthquake in Chile.

EW: I got an email recently about the earthquake, thanking us for helping with the situation. This is very gratifying for us because we’ve always held it important for Twitter to reach the weakest signals in the world. We started out with a big focus on SMS – and it’s still really important to us. Because it reaches so many people. We have deals with 65 carriers around the world to send these SMS tweets.

We’re at the beginning. We’re seeing really strong growth in India where SMS is huge. And in the Middle East.

UH: I think this changing the world stuff is the future for entrepreneurs. It gets to the heart of the point about inclusiveness. So – what is an “active user”?

EW: To me it comes back to – is someone getting value out of Twitter? If they don’t have an account it’s hard to know, like people who search Google for tweets. In the beginning we put a lot of focus on telling the world or your friends and family what you’re doing. But now there is something interesting on Twitter for everyone – like the Flaming Lips being on Twitter, you can get updates on the band.

And as more people start getting information on Twitter, they’re more likely to get involved.

UH: Someone has started using Twitter inside the White House, right?

EW: Yeah, it’s really interesting that it’s from in the White House. It’s an official channel, but they’re using it a different type of way. It’s about reducing the walls between people with a lot of influence, and those who they influence. And that’s the most profound promise of the Internet. This is the wave I started on 10 years ago with blogging. It’s about the democracy of information. Anyone can put information on the web — that’s huge.

UH: Tweet Minister in the UK aggregates the tweets from members of parliament. This is re-wiring society in some ways. But we also have a counter-force – like state control of information.

EW: In some regions, yes, this is bad and hurting the web. But the Internet is a tidal wave that you will not be able to keep out. Like in China, who knows how long those firewalls will hold up – but not forever.

UH: Yes, there are many ways to get through the firewalls already. There’s a lot of pressure on them.

Let’s talk about “betterness.” I booked a trip to his five star resort in an exotic land. When I got there, it was a shack. The manager couldn’t do anything — so I put it on Twitter. Within 15 minutes the booking company called me, and in 20 minutes I got a new hotel. In a half an hour my vacation was fixed.

EW: That’s great. Our hope is that this is the norm, not a fluke. We have a bit of a dichotomy, because there is more everyday you want to search for. We don’t just want to maximize that, we hope to make Twitter more useful to you. We want to decrease time you spend on Twitter, not increase it.

Recently we went through a process to define our operating principles. The number one principle is “be a force for good.” Another principle is “pay attention.”

UH: David Pogue did a campaign against hidden charges from the carriers. It’s the same thing with the hotel operator and me. I know you’re a big fan of Warren Buffet – he also believes in creating real value.

EW: Yes, from a business perspective, Twitter needs to fundamentally be about helping people make better decisions. Or the help something happen that normally wouldn’t. Like the donations to Haiti through text message — we weren’t taking the money, but it spread virally through Twitter. People want to help each other out, we need to reduce the friction.

UH: Is that what you want to do with the new At Platform?

EW: Yes, totally. We’ll see what happens, the obvious stuff is more tweeting, but I think it’s a lowering of the friction as well.

UH: You ask yourself, how would i make Walmart better? Why ask yourself that?

EW: Because as we look at how businesses are using Twitter – we want our tool to help businesses get better.

The world is so often a black box where there is no communication. There’s a lack of dialogue and a lack of transparency. The promise of all these technologies is that this goes away. You close the loop.

UH: Outline for us your big picture goals.

EW: Fostering the open exchange of information. To be a force for good. The ease of exchange of information is important. Help out other people with something as small as a retweet. That’s our ambition.

UH: Google is all about archiving the world’s information. Yours is different — creating new information.

It’s all about advantage though – what’s your advantage.

EW: Our advantage will only come if everyone wins. We only do win-win deals. Because any deal where someone is losing is unsustainable. That’s why we haven’t turned on the revenue yet — there’s a lot of low-hanging fruit, but none of it is sustainable.

Creating an advantage for other people and not giving them a reason to work around you – that’s key.

UH: Is the Internet making a better media industry?

EW: I think there’s a huge shift going on – but it’s an ecosystem where everything is involved. This user-generated content just makes things richer. Blogging and traditional media work together. Twitter compliments traditional media. I was talking last night to some guys from CNN – it’s helped them change what they do. It’s a win-win.

UH: How will the At Platform speak to that?

EW: Hopefully these guys will us it to get the new out there.

UH: What makes you tick?

EW: There are two types of entrepreneurs. What drives me is creating things that didn’t exist before. Your product or service should be at the end of the sentence: “wouldn’t it be awesome if…”

It’s creating new stuff versus extracting from old stuff. There are people who look at money as the goal versus the teams. I create businesses to make new things. It’s a fuel for creating more things in the world. I’ve been lucky to stumble upon things that have helped change the world.

UH: Why focus on these things though?

EW: Largely luck. But maybe it’s what interests me. Twitter was a side project of Odeo – my cofounders came up with it. Blogging was a side project too at one point.

UH: If something is awesome, people will use it.

EW: Yes.

Also, helping others succeed is a sub principle of ours.

UH: Tell us one or two more of them.

EW: Be a force for good, pay attention — make things happen is another one. There’s also building a culture of trust.

UH: What are your big lessons to other entrepreneurs?

EW: Create something you want to exist in the world. Another is focus. Many people are trying to do a lot of things when they should be doing one thing. You may be wrong with whatever you’re trying out, but you’ll try other things.

A lot of the great companies are now coming from outside Silicon Valley. You don’t have to be there.

That’s a wrap.

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  • http://www.aigcnorthamerica.com amous

    where we can see live broadcast ? with respect for your live update..Thanks

  • Patrick

    If your going to paraphrase, learn to spell it right.

  • http://www.facebook.com/profile.php?id=541751300 Marcus Nelson

    FYI — It’s called @anywhere

  • http://www.facebook.com/profile.php?id=782142703 Joel Gibby

    LIVE STREAM PEOPLE DO YOU SPEEK IT

  • http://mediaevolution.se/sxsw/anywhere-reduce-friction/ @anywhere – ”reduce friction” : SXSW 2010 by Media Evolution

    [...] mer: Techcrunch Huffington post Cnet Kategori: SXSWTags: @anywhere > [...]

  • http://www.brandonpaton.com Brandon Paton

    For real? At platform?

    I want to hear about the AD platform!

  • anon

    There is none. Sorry investors … Ev took your money.

    Seriously though, ‘At Platform’ = LOL

  • http://www.brandonpaton.com Brandon Paton

    I thought that to be a humorous introduction into their ad platform… come on!

  • http://www.facebook.com/profile.php?id=506991550 Ivan Lazarte

    Can’t wait to hear the braying of the Twitter fanatics over this one.

  • mp

    So the twitter at platform… otherwise known as twat? Nice one twitter.

  • http://www.bottledcomputer.com/?p=7829 Ev Williams: Twitter's First Principle, “Be A Force For Good”

    [...] from: Ev Williams: Twitter's First Principle, “Be A Force For Good” Posted in Uncategorized | Tags: austin, may-use, sxsw, texas, the-time, time, umair, [...]

  • Dee

    I think twitter is an interesting platform if a bit overrated. The only reason why this site took off is because of celebrities and how people who worship them can stalk their daily thoughts. Now it seems like anyone who is employed in the media business is being forced to own a profile to get in touch with the audience.

  • http://www.unept.com Unept

    They chose “be a force for good” because “Don’t be evil” was already taken, though not currently in active use. *rimshot*

  • http://www.fruitioninteractive.com/blog/2010/03/15/twitters-new-anywhere-turn-web-pages-into-conversations/ Twitter’s new @Anywhere turn Web pages into conversations « Fruition Interactive Blog

    [...] Ev Williams: Twitter’s First Principle, “Be A Force For Good”. [...]

  • http://www.adogy.com John Rampton

    I like this guy! He’s got such a valid point! We should all be a force for good

  • Pratik

    Why was this interview so infamously bad for Umair Haque? Unless he delivered it monotone, these questions don’t seem any worse than in most interviews…

  • http://www.brunotrani.info/blog/2010/03/15/wait-did-ev-williams-just-interview-umair-haque-weird/ Wait, Did Ev Williams Just Interview Umair Haque? Weird. | bruno trani dot info

    [...] want the best and most engaging keynotes possible. If the public reaction to Umair Haque’s interview of Twitter co-founder Ev Williams is any indication, they failed. [...]

  • jimjerky

    “be a force for good” sounds like something pulled from their whiteboard after a long brainstorming session. Pretty silly stuff.

  • Rohit

    I’ve enjoyed what I’ve read so far. The problem is that I’m reading rather than watching. Get it right — find a way to live stream these events.

  • lord

    Didn’t Google use to say “Do no evil”? Now look at them.

  • http://librarianchat.com/forum/ librarianchat

    Let’s done get carried away now. Just be a micro blogging site and let the forces for good stay with the people actually doing good.

  • jimjerky

    exactly right

  • http://jp.techcrunch.com/archives/20100315twitters-new-at-anywhere-platform-allows-for-deeper-integration-into-third-party-sites/ Twitter、”@anywhere“プラットフォームを発表―サードパーティーのウェブサイトと連携を深める

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  • Oog

    Reminds me of the delusional belief that by choosing a green theme for your twitter account you’re somehow supporting the anti-regime demonstrators in Iran. Your twitter-based ‘activism’ adds up to zero, or worse – you’re trying to sponge off the aura of those actually taking a stand against a totalitarian regime.

    Tweets aren’t Activism, and Twitter isn’t an activist platform, it’s merely another business trying to justify it’s lack of profits.

  • Oog

    Either way, both are bogus and intended to pacify and appeal to doofus’ fanboiism.

  • Oog

    If you’re going to act superior, learn the difference between “your” and “you’re”. Then choose the appropriate word, and spell it right.

  • http://drivingonlinesales.com Wynne

    lol.. yup and they still do. Even their employees are still convinced that they do no evil. I just hope that Twitter doesn’t ‘do no evil’ and then treat everyone the same way.

  • http://abelcreative.com/resources/what-a-good-company-looks-like/ What A Good Company Looks Like | abelcreative.com

    [...] co-founder Evan Williams today declared at SXSW that the company’s first principle is to “be a force for good.” Like [...]

  • http://www.invokemedia.com/sxsw-anywhere-invoke/ » Dogearred: SXSW, @Anywhere & Invoke – oh my!

    [...] Williams Talks Twitter Live At SXSW by TechCrunch Below find my live notes (paraphrased): UH: So what can you do with this [@ Platform]? EW: You can [...]

  • anon

    The “Be A Force For Good” tag just makes this thing even more pathetic. These guys are funny con-artists.

  • Liz

    This exchange is much more interesting than comments on Twitter would imply. I guess the audience was looking to be entertained & this was too dry. But I got something out of reading this Q&A. It would’ve been nice if they had involved the audience.

    I’d argue that, like it or note, some people use Twitter as a social network. If Twitter is just a source of information, it can always be replaced by another source that is faster or more accurate. But it’s almost impossible to duplicate relationships from one network to another. They are ties that keep users from drifting away once the novelty wears off.

    I think with it’s API, Twitter definitely embodies openness but I think the company itself isn’t very transparent. Developers seem to be on better terms with Twitter staff than users who sometimes can’t get a response to their questions. Now about those missing DMs….

  • http://www.breadmarket.co.uk mark

    what a comeback!

  • tatsuke

    Like, I know, right?

    I can’t believe it took mankind THIS LONG to produce a human being with the ability to say something so profound!

  • tatsuke

    Well, thanks to the financial meltdown, the American proletariat is on edge. I guess these guys figure they should tiptoe by spewing nicey-nicey fluff.

  • Tom

    Ya. Ok. WHATEVER EVAN.

  • Tom

    The worst customer service I have experienced in the past 14 years of internet is TWITTER.

  • tatsuke

    Uh, pretty sure Twitter single handedly brought down the Shah, remember?

    Kermit_CIA: @Shah is a lame-o lololol

  • RestinpeaceTwitter

    I agree Tom. Users are twitter’s slaves. They are treated like trash. The worst part is I am a developer at a comoaby that builds twitter apps – there I am treated like a god by twitter – BUT AT HOME, WHEN I AM A REGULAR USER OF TWITTER, I AM TREATED LIKE A SLAVE – I am disgusted by twitters philosophy and attitude – I AM DESPERATELY LOOKING FOR AN ALTERNATIVE WHICH IS NOT MARKETING BASED.

  • Barney

    OH PahLEEEEEEze!!!!! Don’t give me that “good” thing when probably 25% of your tweeters are porn stars that ONLY post their URL for a website that shows PORN exclusively, and kids can easily cllick on these websites in spite of parental controls, because they are in Twitter, which is supposed to be for 13 and above! Also, big name stars (or little name stars, sometimes) post nearly naked and over exposed photos on TwitPic with their boobs and butt hanging out and Twitter does nothing to stop them or police the type of photos they post. And they are reported and nothing happens!!! Yet, try to follow more than 2000 people and twitter is right on your butt telling you NO-NO, you can’t do THAT! A “force for good”??? Don’t make me LAUGH!!!!!

  • kren

    Ironically, twitter is the one being poked by evil.

    Funny, Mr. Arrington made a post before/after this one, that all the people he interviewed gets fired/quits … hopefully mr ev will. won’t be cycled on that dark omen (assuming its true or not true) lol

  • http://bootstrappy.com chrisco

    Gay.

    Oops, hope that doesn’t bring out the gay/retard word police – http://www.washingtonpost.com/wp-dyn/content/article/2010/02/11/AR2010021103896.html

  • http://netzwertig.com/2010/03/16/linkwertig-twitter-anywhere-aka-aki-brands4friends/ Linkwertig: Twitter @anywhere, aka-aki, brands4friends » netzwertig.com

    [...] » @anywhere » Ev Williams: Twitter’s First Principle, Be A Force For Good [...]

  • http://cm3c.org/wordpress/?p=1279 Linkwertig: Twitter @anywhere, aka-aki, brands4friends /// cm3c.feed

    [...] » @anywhere » Ev Williams: Twitter’s First Principle, Be A Force For Good [...]

  • http://aquariumdrinker.com/2010/03/twitter-sounds-like-a-non-profit-and-thats-a-good-thing/ twitter sounds like a non-profit (and that’s a good thing) | aquariumdrinker

    [...] not at SXSW Interactive (someday, someday…) but I did get a chance to read MG Siegler’s notes on Twitter co-founder Ev Williams’s keynote address. While most of the attention coming out of the address was focused on the @anywhere platform, I was [...]

  • Suldavi

    This picture of this guy holding his chin is getting pretty tired, yo..

  • http://www.internetevolution.com/author.asp?section_id=466&doc_id=189219 Internet Evolution – Editor’s Blog – Twitter Bores Texas

    [...] through the keynote (which is transcribed here), perhaps in a final attempt to bore to tears the sorry saps that were left in the audience, [...]

  • http://blog.21stcapital.com/?p=1181 Is Social Media Worth Your Time? | Extranet Factoring

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  • Ilan Ben Menachem

    We should all be a force for good

  • http://patrin.wordpress.com/2010/03/20/todays-links-2/ Today’s links « wabi sabi

    [...] SXSW, Twitter takes Google’s “Don’t be evil” and raises it one: “Be a force for [...]

  • http://michaelsteenson.com/ambition/?p=12 Twitter, SXSW, and Building a 21st Century Business | Ambition Magazine

    [...] short, the Twitterati in the audience thought our hour-long chat was about as interesting as watching a pair of grandmothers play Canasta. I’ll be the first [...]

  • Peter

    Forget about all this good and evil fluff. How about just tweet your freakin’ asses off?

  • http://streamlinedlife.com/is-social-media-worth-your-time Is Social Media Worth Your Time? | Streamlined Life

    [...] a lot of low-hanging fruit, but none of it is sustainable,” he said (via TechCrunch’s liveblog). The latest thinking regarding Twitter’s plans: A business model will be announced sometime [...]

  • http://socialmediacertificate.net/2010/05/11/facebooks-attempt-to-take-over-the-web/ Facebook’s attempt to take over the Web « Social Media Certificate

    [...] in donations. Even Twitter has taken baby steps toward a business model, wanting to make sure it doesn’t alienate its millions of [...]

  • http://www.movies-pictures.net/about/ Michael

    Just saw that Lindsay Lohan got paid for mentioning certain products on her twitter, pretty lame when it comes down to that. Used correctly twitter is a great tool but seems to be more and more who just wants to get as many followers as possible.

  • http://www.webcamwithmicrophone.org John

    i think it is important to focus, not like facebook, spam around site

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