HP Upline Gets Disconnected, Heads To The Deadpool

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Well, that didn’t last long. HP’s Upline, a backup service that offered unlimited storage for $59/year, is closing its doors. Since launching last April, Upline has faced issues with extended downtimes – a pretty major offense for a backup solution. But it’s likely the ultimate reason for the shutdown is that Upline was never really able to get much traction in a crowded space with very little in the way of differentiation. That said, there’s clearly money to be made in online storage, as evidenced by Hitachi’s recent acquisition of storage and backup solution Fabrik this week and EMC’s $76 million <a href="acquisition of Mozy in 2007.

Below is the letter sent to HP Upline users, who will have until March 31 to download their files. In a classy move, it looks like HP is going to refund all fees customers have previously paid for the service.

Thank you for your interest in HP Upline.

HP continually evaluates product lines and has decided to discontinue the HP Upline service on March 31, 2009.

HP will no longer be backing up your files to the HP Upline servers as of Feb 26, 2009 at 8 am Pacific time. HP will keep the file restore feature of the Upline service operational through March 31, 2009 Pacific time in order for you to download any files you have backed up to Upline.

If you have a paid subscription to HP Upline, you will be refunded the full amount of the fees you paid for the service. That refund will be credited to the credit card account or PayPal account that you used to subscribe to the Upline service. If you do not receive the refund prior to March 31, 2009, please contact our customer service team at https://www.upline.com/support/email.aspx.

HP looks forward to offering you additional technology products and services in the future.

Thank you.

HP Upline team

HP Upline has been added to the Deadpool.

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