Sinch — the Swedish company that provides a suite of services for companies to build communications and specifically “customer engagement” into their services by way of APIs — has made yet ano
A surge of audio services using AI are giving voice a boost in customer service, but when it comes to communications in the age of mobile, messaging continues to be a critical platform. Now, a startup
As apps like WhatsApp, Facebook and Viber gear up to let businesses use their messaging apps to speak with their customers, there is a parallel track of development happening outside those walled gar
Consumers have made a big shift to using mobile phones as their primary, and often sole, telephone, but as they have done so, they’ve also created something of a rift in the business world: many
You're a start-up dude with carefully mussed hair. Your AWS is waiting. You've paid the designer. You and your family have created accounts. It's been a mad dash. You've maxed out your credit cards. Y