customer satisfaction

  • In a tech-saturated world, customer feedback is everything Crunch Network

    In a tech-saturated world, customer feedback is everything

    I’ve found that the most valuable design tool in the 21st century is rather old-fashioned: customer feedback. Technology has produced huge breakthroughs in design. A product can be ideated, prototyped and finalized with little more than a keyboard and code. But the ingenuity of modern design often leads to product teams neglecting the basics. Read More

  • Amazon, Netflix Top Customer Satisfaction This Holiday Season

    2010 was a great year if your name was Amazon (whereas it was merely an average year if your name was Roy Hodgson). The new Kindle seems to have done quite well for itself, and now there’s word that people were quite happy with Amazon during the holidays. A new report from ForeSee Results shows that Amazon earned itself an 86 (out of 100) in customer satisfaction this holiday season. Read More

  • Taliban Attacking Cell Towers in Afghanistan

    In the last month, the Taliban in Afghanistan have been targeting cell phone towers. Around 10 towers have been attacked causing nearly $2 million in damage. Service providers have been forced to shut down service across southern Afghanistan at night. This has angered hundreds of thousands of customers who have no other telephones. The Taliban is attacking certain towers because it believes… Read More

  • And the winner of the 2007 smartphone customer satisfaction study is…

    RIM! Does this come as a surprise to anyone? Check out the other categories after the jump. Read More

  • Sprint Nextel in Last Place in Call Center Satisfaction

    The motto in the logo may say “Sprint Ahead,” but not so fast there. Because as a former Sprint subscriber this news comes as no surprise, Sprint Nextel came in last place in call center satisfaction in a survey published by Vocal Laboratories. This 15th quarterly SectorPulse study on the quality of customer service among America’s largest wireless carriers had Verizon in the… Read More