customer satisfaction

Learning from my failures: Lessons from a 2-time founder

It wasn't easy to close the shutters on a business I really believed in. But I knew I could start again if I was willing to learn from my mistakes and apply those lessons smartly.

AI-driven voice assistant PolyAI raises $14M round led by Khosla Ventures

“Conversational AI” startup PolyAI, based out of London, has raised $14 million in a funding round led by Silicon Valley’s Khosla Ventures, with participation from existing investors (Point7

Customer experience startup Clootrack raises $4M, helps brands see through their customers’ eyes

Clootrack is a real-time customer experience analytics platform that helps brands understand why customers stay or churn

4 proven approaches to CX strategy that make customers feel loved

CX can’t be thought of as a special project or the responsibility of a single function, such as user research. It needs to be a way of life.

Customer success isn’t an add-on – Start early to win later

Customer Success needs to be structured to scale. And it needs to be top-of-mind from day one. Here is a look at the data and strategic rationale for launching CS early in a startup’s growth to...

In a tech-saturated world, customer feedback is everything

I’ve found that the most valuable design tool in the 21st century is rather old-fashioned: customer feedback. Technology has produced huge breakthroughs in design. A product can be ideated, prototyp

Amazon, Netflix Top Customer Satisfaction This Holiday Season

<img src="" />2010 was a great year if your name was <a HREF="">Amazon</a> (whereas it was merel

Taliban Attacking Cell Towers in Afghanistan

In the last month, the Taliban in Afghanistan have been targeting cell phone towers. Around 10 towers have been attacked causing nearly $2 million in damage. Service providers have been forced to shut

And the winner of the 2007 smartphone customer satisfaction study is…

RIM! Does this come as a surprise to anyone? Check out the other categories after the jump.

Sprint Nextel in Last Place in Call Center Satisfaction

The motto in the logo may say “Sprint Ahead,” but not so fast there. Because as a former Sprint subscriber this news comes as no surprise, Sprint Nextel came in last place in call center satisfact