In order to design, build and maintain a product that meets changing customer demands, companies need a mechanism that provides unbiased insights from people that represent them.
I’ve found that the most valuable design tool in the 21st century is rather old-fashioned: customer feedback. Technology has produced huge breakthroughs in design. A product can be ideated, prototyp
Y Combinator-backed <a target="_blank" href="http://www.posmetrics.com/">Posmetrics</a>, a new tool to help brick-and-mortar businesses collect customer feedback via the iPad, is today making its publ