Guy Marion

Guy Marion Contributor Share on Twitter Guy Marion is CEO/co-founder of Brightback, the first automated customer retention software for subscription businesses. More posts by this contributor 6 steps to reduce churn for high-volume subscription companies

Guy Marion is CEO/co-founder of Brightback, the first automated customer retention software for subscription businesses.

The Latest from Guy Marion

Optimizing customer retention will be a priority in 2020

Seven emerging trends will shape the way companies delight and retain customers in 2020.

6 steps to reduce churn for high-volume subscription companies

Your customers don’t really want to cancel. At least, not all of them. Between 15 and 30 percent of customers leave for reasons that are within your control. Tapping into these customers...