Twitch will start holding its streamers to a higher standard. The company just expanded its hate and harassment policy, specifying more kinds of bad behavior that break its rules and could result in a ban from the streaming service.
The news comes as Twitch continues to grapple with reports of abusive behavior and sexual harassment, both on the platform and within the company itself. In December, Twitch released an updated set of rules designed to take harassment and abuse more seriously, admitting that women, people of color and the LGBTQ+ community were impacted by a “disproportionate” amount of that toxic behavior on the platform.
Twitch’s policies now include serious offenses that could pose a safety threat, even when they happen entirely away from the streaming service. Those threats include violent extremism, terrorism, threats of mass violence, sexual assault and ties to known hate groups.
The company will also continue to evaluate off-platform behavior in cases that happen on Twitch, like an on-stream situation that leads to harassment on Twitter or Facebook.
“While this policy is new, we have taken action historically against serious, clear misconduct that took place off service, but until now, we didn’t have an approach that scaled,” the company wrote in a blog post, adding that investigating off-platform behavior requires additional resources to address the complexity inherent in those cases.
To handle reports for its broadened rules, Twitch created a dedicated email address (OSIT@twitch.tv) to handle reports about off-service behavior. The company says it has partnered with a third-party investigative law firm to vet the reports it receives.
Twitch cites its actions against former President Donald Trump as the most high-profile instance of off-platform behavior resulting in enforcement. The company disabled Trump’s account following the attack on the U.S. Capitol and later suspended him indefinitely, citing fears that he could use the service to incite violence.
It’s hard to have a higher profile than the president, but Trump isn’t the only big time banned Twitch user. Last June, Twitch kicked one of its biggest streamers off of the platform without providing an explanation for the decision.
Going on a year later, no one seems to know why Dr. Disrespect got the boot from Twitch, though the company’s insistence that it only acts in cases with a “preponderance of evidence” suggests his violations were serious and well corroborated.