When one of the main selling points for your service is the ability to stream live sports, the last thing you want is a full-on service meltdown during a huge game.
Alas, that’s exactly what happened on Wednesday to YouTube TV. Just as the World Cup semi-finals game between Croatia and England started heating up, the service went dark.
As something of a mea culpa, YouTube has sent out an email to subscribers promising a free week of YouTube TV service. With most users paying ~$40 a month for the service, that works out to about $10 off their next bill. Curiously, user reports suggest the refund is going out to most, if not all, YouTube TV users — not just those who were watching (or, you know, trying to watch) the game in question.
Meanwhile, some users have noted that reaching out directly to customer service lead to them getting a full month for free — so if you’re still feeling a bit burned by the whole thing, that might be something worth pursuing.
If you’re a subscriber but aren’t seeing the notice, check your spam box — some users in this Reddit thread are mentioning finding the notice hiding in there, or tucked away in the “social” tab in Gmail’s split view.