The policy changes have to do with machine learning, which Evernote says it is using to “help you get the most out of your Evernote experience.” Evernote wants to let its machine learning algorithms crunch your data, but it doesn’t want to stop there — the company also wants to let some of its employees read your notes so it can ensure that the machine learning is functioning properly.
Evernote claims that only a limited number of employees who have undergone background checks will be able to access user data and that users can encrypt notes they consider sensitive to prevent employees from reading them. But many Evernote users aren’t satisfied with those protections and are threatening to leave the service.
Evernote says users can opt out of having their notes reviewed for machine learning purposes, but says that no user can opt out of having their notes read altogether. Employees can also read notes to investigate violations of the company’s terms of service or to comply with law enforcement or court orders.