While having the biggest subscriber base in the U.S., Verizon Wireless has also maintained the best network quality of all national carriers according to J.D. Power and Associates 2012 Wireless Network Quality Performance Study (Volume 2). The big red carrier scored highest in five regions, including the Northeast, Mid-Atlantic, Southeast, West, and Southwest.
The study surveyed 27,000 various wireless customers between January and June of this year to get the results. The survey measures many different factors including voice, text, data usage, as well as network quality on Verizon’s relatively new 4G LTE network.
Here’s Verizon’s official word on the matter, from CTO Nicola Palmer:
This latest study once again speaks loudly and clearly to the outstanding performance of the Verizon Wireless network in terms of customer satisfaction. With our 4G LTE high-speed network’s blazing fast speeds and superior nationwide coverage, Verizon Wireless remains committed to providing its customers with the best networks, devices, and innovative services.
Verizon has invested approximately $6B+ every year to keep its network up and running, which seems to have paid off considering that the company leads the pack both in network quality (covering 75 percent of the U.S.), customer satisfaction, and overall subscribers.
Congrats, big red.