Intuit has just released some good news for “Quicken for Mac” users. The accounting software company says they will have a solution that makes Quicken 2007 for Mac “Lion-compatible” by early spring 2012. Yes, irony alert. Back in July, I wrote about the dilemma facing those users, because Apple Lion OS was dropping support for Rosetta. Without Rosetta, Quicken 2007 wouldn’t run on the Mac with Lion. And I wrote each of the three options Intuit proposed (Quicken Essentials for Mac, Mint.com, Quicken for Windows) had their own flaws.
Aaron Forth, Intuit’s General Manager of its Personal Finance Group which includes Quicken and Mint.com, wrote a note to existing customers saying “I am committed to creating products to help you reach your financial goals. I recognize, however, that we have not always delivered on this promise to Quicken Mac customers.”
Forth adds “I understand the frustration this may have caused you and have put a team in place to address the issue.”
The details have not been worked out yet, but Intuit says they have a team in place to solve the problem and they ask for their customers patience.
Back in July, Cult of Mac reported one solution might be Intuit bakes some Rosetta libraries into Quicken. It’s unclear if that’s the solution now being worked on.
After calling them out for this problem earlier, it’s only fair to give them credit for doing this now. Forth says “working toward a … solution is just a first step in winning back your confidence.” I agree. Ok, I realize it is about to become 2012 and we are talking about a 2007 product, but it’s still a widely used product.