ZocDoc Opens in LA; How Your City Can Be Next (TCTV)
This is ZocDoc’s sixth location, and while the roll out is methodical, the service has grown bookings by more than 42% in the last month alone. As a consumer, I’m a huge fan of ZocDoc– it’s stunningly efficient and the customer service is stellar. But is the site too good to be true?
We interviewed CEO and co-founder Cyrus Massoumi via Skype to talk about the new location, and how even with $20 million in venture capital the site can roll out to every metro market and continue to provide expensive customer service from SoHo– the antithesis of outsourcing. (We also discover a surprising secret about Massoumi’s past around the 11 minute mark…)
To lobby for ZocDoc opening in your city, go here.
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