I just had to share this interesting exchange I had with Comcast’s Live Chat service. I highly recommend it for those of you with simple issues like billing or connection trouble, by the way. It’s a bit weird at first because the chatters are obviously pasting in bits of script, so there’s the occasional non-sequitur (above), but sometimes you can get results fast. I opened my chat up at about 11:15 and now, at noon my time, the Comcast guy has come and gone and internet is back up. That’s good, because I can’t spend another week blogging from coffee shops — that much caffeine makes me paranoid.
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