Customer service experience company RightNow has acquired the Dutch natural language search company Q-Go for $34 million according to a news release this morning. The acquisition will improve customer experience in web search and site experience for RightNow clients.
RightNow is also predicting that the acquisition will add $8 million in revenue for 2011 and improve earnings for 2012.
Says… → Read More
New research from RightNow and Harris Interactive…reveals that 82% of consumers in the U.S. said they’ve stopped doing business with a company due to a poor customer service experience. Of these, 73% cited rude staff as the primary pain point, and 55% said a company’s failure to resolve their problems in a timely manner drove them away.
Almost everybody surveyed, a full 95%, said after a bad… → Read More