Customer Experience Impact 2010

  • Study: 82% Of U.S. Consumers Bail On Brands After Bad Customer Service

    Study: 82% Of U.S. Consumers Bail On Brands After Bad Customer Service

    New research from RightNow and Harris Interactive…reveals that 82% of consumers in the U.S. said they’ve stopped doing business with a company due to a poor customer service experience. Of these, 73% cited rude staff as the primary pain point, and 55% said a company’s failure to resolve their problems in a timely manner drove them away. Almost everybody surveyed, a full 95%… Read More