freshdesk

Customer Service Support SaaS Freshdesk Raises $5M From Tiger Global And Accel

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Freshdesk, an Indian startup that offers a cloud-based customer support platform, has raised $5 million in financing led by Tiger Global Management with previous investor Accel Partners participating.

Freshdesk, which competes with Zendesk, offers a simple, online help desk and support ticketing application that supports customers through email, phone, Facebook and Twitter. Customer service agents can support, update and assign projects directly from an email client, without needing to log in or use a mobile app. Agents simply email or forward a request to a Freshdesk unique email address and the request will be added to Freshdesk’s interface.

Freshdesk automatically processes the command, makes the update, and sends the rest of the email to the appropriate customer. Agents can also directly send an email to a specific address, automatically converting the ticket to a knowledge base article that can be accessed by any agent. And Freshdesk has been introducing a number of features like email commands, time-tracking, complete Google Apps integrations, and advanced reporting in the past few months.

The startup, which launched last year, currently has over 700 customers. The new funding will be used to ramp up engineering talent as well as expand globally.