• Verizon Customers Dealing With Third Data Outage In One Month (Update)

    Wednesday, December 28th, 2011

    Chris Velazco is a mobile enthusiast and writer who studied English and Marketing at Rutgers University. Once upon a time, he was the news intern for MobileCrunch, and in between posts, he worked in wireless sales at Best Buy. After graduating, he returned to the new TechCrunch to as a full-time mobile writer. He counts advertising, running, musical theater,... → Learn More

    verizon=crash
    verizon=crash

    It seems like December just can’t end soon enough for the folks at Verizon — we’re getting reports that Verizon’s data network is once again on the fritz.

    Like both other times this month, not everyone is affected, but I can safely say my little part of New Jersey is without data. Users on Verizon’s support forums have reported similar issues in parts of Georgia, Michigan, Oregon, Pennsylvania, California, Virginia, Washington, Texas, and Maryland.

    Interestingly, the outage only seems to be affecting 4G devices, as Droid-Life reports that 3G only handsets seem to work just fine. 4G handsets on the other hand can’t seem to pick up either 3G or 4G service, so hopefully you’re not using your Galaxy Nexus for anything too critical.

    Each outage becomes harder and harder to swallow, if only because Verizon has never revealed the cause of these issues. It’s especially frustrating because Verizon’s big 4G promotional push was intended to get as many customers up and running on their LTE network as soon as possible. They wanted to preserve the quality of service for customers with 3G-only devices, but I can’t help but wonder if Verizon’s plan was a bit too successful. I’ve reached out to Verizon for a comment, but haven’t heard anything yet at time of writing — we’ll keep you posted on the situation.

    Update 1: a Verizon Wireless spokesperson reached out with the following statement.

    We are investigating reports of some customers experiencing trouble accessing the 4GLTE network. The network itself continues to operate and all customers continue to be able to make calls, send text messages and utilize data services. 3G devices are operating normally.

    Update 2: Verizon has confirmed via Twitter that the outage was fixed overnight.

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