Google Places is at it again, brazenly borrowing reviews from Yelp. But this time it’s in their iPhone app and they are not even bothering to link back to Yelp or attribute where they are getting the reviews. Yelp and Google have a love-hate relationship. Yelp loves when its listings and reviews show up in natural search results, but they hate it when Google scrapes their reviews to populate its own local listings in Google Places.
This tension between the two has been playing out for a long time with various ups and downs. It’s become a running joke. But Google appears to be pushing the boundaries of what is acceptable once again with its mobile app.
Here is what appears to be going on based on a handful of spot checks in the Google Places iPhone app. For many places such as restaurants, Google Places offers “Reviews from around the Web” in its iPhone app just like it does online. The difference is that the reviews from Yelp are no longer identified as such and there are no links either. For example, if you look up Le Colonial restaurant in New York City, the top “Reviews from around the Web” are two Yelp reviews properly identified with links In the mobile app, there is no attribution or links (see screenshot at right). Yet there are links and attribution for reviews from other sites such as Citysearch.
Try the same search with “Hayes Market” in San Francisco, and you see the same thing. The two top reviews come from Yelp:
Every time I go there is a strong weed smell coming from the back and a bunch of guys hanging around the front door and sometimes playing cards or dominos inside. . . .
The staff here are really nice, I have never brought home anything expired (unlike “Whole Foods” in the Lower Haight), and they take food stamps!
These do not appear to be isolated incidents. Does Google Places really need to stoop to that level?
Here are two more screenshots that show the pilfering. And note that reviews from other sources in the iPhone app link back to those sites, whether it’s Citysearch, Opentable, or Zagat. What’s so special about Yelp that they get treated differently?
Update: Apparently the issue is also happening with other sources of reviews and local data such as TripAdvisor. Google says it is a mistake and it is fixing it. A Google spokesperson provided the following statement:
“We’re aware of a technical issue in which the link to the domain of the review page is sometimes not appearing in results for Google Places when accessed via the iPhone app. Our team is working to resolve the matter to ensure that users can identify the source of the result.”
Yelp (NYSE: YELP) connects people with great local businesses. Yelp was founded in San Francisco in July 2004. Since then, Yelp communities have taken root in major metros across the US, Canada, UK, Ireland, France, Germany, Austria, The Netherlands, Spain, Italy, Switzerland, Belgium, Australia, Sweden, Denmark, Norway, Finland, Singapore, Poland and Turkey. Yelp had a monthly average of 86 million unique visitors in Q4 2012*. By the end of Q4 2012, Yelpers had written more than 36 million rich,...
Places was launched last September for more than 50 million places around the world to help people make more informed decisions about where to go, from restaurants and hotels to dry cleaners and bike shops, as well as non-business places like museums, schools and parks. Place Pages connect users to information from the best sources across the web, displaying photos, reviews and essential facts, as well as real-time updates and offers from business owners. Four million businesses have already...